Jobs via Dice ยท 7 hours ago
Sr. IT Analyst
New York, NY
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yr
6+ years expDice is the leading career destination for tech experts at every stage of their careers. Our client, Solugenix Corporation, is seeking a Senior IT Analyst who will provide technology solutions and support to customers, facilitate meeting technology events, and participate in IT projects and initiatives.
Computer Software
Responsibilities
Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests
Answer incoming first level support calls/emails as well as provide on-site support to firm end users at the local office
Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events
Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events
Install and maintain computer software standards in accordance with departmental requirements and procedures
Work across IT teams to achieve timely escalation and closure of software and hardware issues
Maintain asset management system to ensure the accuracy and currency of Firm assets
Create, update, escalate, and close tickets recording the life cycle of a services request
Ownership of full-life cycle troubleshooting support
Train and promote effective training and user acceptance of software
Support mobile device technologies
Facilitate monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.)
Foster data security policies and best practices
Work beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required
Qualification
Required
Associate's degree (preferred); Bachelor's degree (preferred); or similar work experience
6+ years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies
6+ years of experience in LAN, WAN and network systems support and management, configuring, installing and maintaining client PC operating systems and related devices
Industry experience in Professional services or legal is required
Company
Jobs via Dice
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Funding
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