Natran Green Pest Control ยท 2 hours ago
Field Service Manager
Houston, TX
Full-time
Hybrid
Mid, Senior Level
3+ years expNatran Green Pest Control is looking for a Field Service Manager to lead their team of service technicians in providing exceptional pest control solutions. The role involves managing team performance, ensuring customer satisfaction, and driving operational efficiency.
Environmental ConsultingInformation Services
Responsibilities
Lead and manage a team of varying skill levels, including Apprentices, Standard Technicians, Specialty Technicians, and Master Technicians
Set the standard by consistently modeling professionalism and high-quality service in all interactions
Oversee scheduling and service assignments to ensure optimal route efficiency and coverage
Conduct field audits to assess technician performance, customer interactions, and adherence to safety and service standards
Train and mentor technicians, providing ongoing coaching and development to elevate team performance
Address escalated service issues, customer complaints, and cancellations to maintain high customer satisfaction and retention
Monitor performance metrics, identify areas for improvement, and implement strategies to enhance operational efficiency
Ensure service vehicles, equipment, and supplies are properly maintained and operational
Collaborate with the Branch Manager on workforce planning, service process improvements, and operational efficiencies
Participate in hiring and recruitment efforts to grow and strengthen the technician team
Qualification
Required
3+ years of field service operations experience
Certified Applicator License with Termite and Lawn & Ornamental categories (or willingness to obtain)
Strong leadership skills with the ability to coach, mentor, and develop a diverse team
Excellent communication and interpersonal skills to build relationships with team members and customers
Proficiency in technology and software such as Google Suite and FieldRoutes
Ability to handle conflict, stress, and problem-solving in a fast-paced environment
Must be able to lift up to 50 lbs
Work outdoors in varying weather conditions
Conduct physical inspections as needed
Preferred
1-2 years in a supervisory role strongly preferred
Benefits
Comprehensive benefits package (health, dental, vision, 401k)
Growth opportunities in leadership and professional development
Company
Natran Green Pest Control
Natran is preventing pests, rodents, and termites using botanically based, green pest control that is gentle for children and pets.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gordon Doran
CEO
Michael Arndt
Chief Financial Officer
Company data provided by crunchbase