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NEOGOV · 4 hours ago

Information Specialist III - Auditor's Office

Duluth, MN

Full-time

Onsite

Mid, Senior Level

$23.74/hr - $28.44/hr

5+ years exp

NEOGOV is seeking an Information Specialist III for the Auditor's Office in St. Louis County. The role focuses on providing excellent customer service regarding property taxes and processing related documents in both paper and electronic formats.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Answering phone calls and in person questions regarding the status of the property taxes: this includes explaining late fees, penalties, delinquent tax status, payment plans and tax forfeiture

Processing deeds, mortgages and other land title related documents in both paper and electronic recording form

Researching the recorded documents to maintain accurate owner/taxpayer information

Updating taxpayer addresses and escrow account information from the department’s email and mailed in requests

Performing work as dictated by statute/MN Department of Revenue requirements such as processing tax payments received by mail, sending tax statements/letters for the entire county

Qualification

Clerical experienceCustomer serviceMicrosoft Word proficiencyMicrosoft Excel proficiencyTyping speed 40 w.p.m.Problem solvingAttention to detailCommunication skills

Required

Five (5) years full-time paid verifiable clerical experience; OR an equivalent combination of education and/or experience as determined by the Director of Human Resources

Demonstrated ability to operate personal computer-based systems

Proficiency, as defined by the Civil Service Commission, in operating word processing software

Ability to type from clear copy at a rate of 40 w.p.m./net