NEOGOV · 7 hours ago
IT Network Systems Specialist
Fort Walton Beach, FL
Full-time
Onsite
Entry, Mid Level
$21.63/hr - $25.96/hr
2+ years expNEOGOV is a company that provides technical support for diverse communications networks. The IT Network Systems Specialist will be responsible for maintaining and troubleshooting VoIP and network devices, providing user training, and ensuring the functionality of telecommunications systems.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Maintains telecommunications network software configuration and provides assistance with telecommunications network hardware configuration
Troubleshoots telecommunications network hardware and software problems
Performs analysis of user's needs and recommends appropriate systems solutions
Installs, programs, and maintains VoIP phones; assists with user training
Monitors network devices, troubleshoots outages, liaises with users at outage sites to verify power and responds when network equipment power-cycles
Reports and resolves networking equipment and software problems
Creates, maintains and disseminates “how to” documentation to IT staff
Researches new communication and network technology solutions
Maintains knowledge of related applications, equipment, and trends
Serves as back up for Communication Specialist
Activates connections at patch panels and troubleshoots lack of LAN device connectivity to network switches; troubleshoots suspected network or switch failure
Position may require irregular work hours and may require the need to be on standby to complete maintenance and upgrades, as well as before, during and after emergency situations/activations
Performs other duties as assigned
Qualification
Required
Associate's degree with course work emphasis in Computer Science or Information Management; or vocational/technical degree emphasizing same; supplemented by a minimum of two (2) years progressively responsible experience in support and administration of telecommunications VoIP and network technologies, or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities
Requires a valid driver license
Must be able to operate a variety of machines and equipment including computer, office equipment, telephone, facsimile and copier
Must be able to exert over 100 pounds of force occasionally, 50 pounds of force frequently, or in excess of 20 pounds of force constantly to raise objects overhead, lift, carry, push, pull or otherwise move objects
Must be able to ascend/descend ladders, stairs, ramps and the like
Must be able to bend legs at knees to come to rest on knee(s)
Must be able to move about on hands and knees or hands and feet and work in confined spaces
Must be able to stand; must be able to walk over uneven surfaces carrying bulky objects and/or pushing cart; must be able to bend body downward and forward by bending legs and spine, requiring full use of the lower extremities and back muscles; must be able to reach, extending hands(s) in any direction; must be able to handle, seize, hold, grasp, turn or otherwise work with hand(s)
Requires the ability to communicate effectively in English, including the ability to convey, record and exchange information; requires the ability to explain procedures and to give, receive and follow oral and written instructions
Requires ability to read a variety of moderately to highly complex technical data, policy and procedure manuals, codes, etc
Requires the ability to prepare forms and reports using prescribed formats and adhering to all rules of grammar, spelling, diction and punctuation
Requires the ability to use and interpret modern programming languages
Requires the ability to communicate with a broad array of individuals from various professional backgrounds
Must be able to communicate effectively and efficiently in a variety of technical and professional languages used within the parameters of the job
Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of technical instructions in written, mathematical or diagrammatic form; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation
Requires the application of moderate to long range planning principles and techniques
Requires the ability to add and subtract totals, multiply and divide, use decimals and determine percentages, to calculate decimals and percentages
Requires the ability to deal with people beyond receiving instructions
Must be adaptable to performing under moderate levels of stress, imposed by frequent deadlines, peak workloads, or public contact
Requires the ability to exercise consistent tact and courtesy when in frequent contact with various professionals, county staff, and the general public
Preferred
Proficiency with Microsoft Visio or equivalent design/documenting software preferred
Network Security or specialized VoIP certification preferred
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase