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Federal Student Aid an Office of the U.S. Department of Education · 11 hours ago

Management and Program Analyst, GS-0343-09/11 FPL GS-12 (DE)

Washington, DC

Full-time

Onsite

Mid, Senior Level

1+ years exp

The U.S. Department of Education's Office of Federal Student Aid (FSA) is dedicated to administering federal financial aid programs. The Management and Program Analyst will be responsible for analyzing departmental management practices, preparing administrative reports, and supporting project management to enhance operational efficiency.

AssociationEducationFinancial ServicesGovernmentNon Profit

No H1B

U.S. Citizen Only

Responsibilities

Assisting with analyzing and evaluating departmental management practices, identifying operational challenges, proposing data-driven solutions including procedural improvements and technology adoption, and providing guidance on contract information management and stakeholder communications

Preparing administrative reporting, evaluates internal operations for efficiency and cost savings, recommending organizational improvements, and assisting in supporting project cost and program economic analyses

Supporting senior staff by evaluating managerial operations, assist with advising on data management and customer service solutions, preparing project reports, and recommending process improvements using statistical tools

Assisting in identifying routine program issues, analyzing program performance using qualitative and quantitative methods, recommending improvements, preparing management reports, and contributing to all phases of project management

Analyzing and evaluating departmental management practices, identifying operational challenges, proposing data-driven solutions including procedural improvements and technology adoption, and providing guidance on contract information management and stakeholder communications

Preparing administrative reporting, evaluating internal operations for efficiency and cost savings, recommending organizational improvements, and supporting project cost and program economic analyses

Evaluating managerial operations, advising on data management and customer service solutions, preparing project reports, and recommending process improvements using statistical tools

Identifying routine program issues, analyzing program performance using qualitative and quantitative methods, recommending improvements, preparing management reports, and contributing to all phases of project management

Qualification

Data analysisProcess improvementProject managementStatistical toolsCustomer serviceQualitative techniquesVerbal communicationWritten communication

Required

Relocation will not be paid

May be required to successfully complete a one-year probationary period

Males 18 and over must be registered with the Selective Service

Must be a US Citizen

Background investigation is required

One year of experience in either federal or non-federal service that is equivalent to at least a GS-07 performing two (2) out of three (3) of the following duties or work assignments: Experience in analyzing the effectiveness and efficiencies of a program or process and providing recommendations for improvement

Experience in all aspects of project management including development, implementation of planning tools and controls, tracking, reporting, and communicating with stakeholders

Experience in analyzing data and documents to identify issues and patterns that need to be addressed

One year of experience in either federal or non-federal service that is equivalent to at least a GS-09 performing two (2) out of three (3) of the following duties or work assignments: Experience in assessing programs including identifying and implementing continuous process improvements to enhance operational effectiveness and efficiencies

Experience in using qualitative and quantitative techniques to interpret data in supporting strategic plans, operational and organizational impacts, and evidence-based decision making

Experience in all aspects of project management including scope evaluation, project timelines, identifying dependent tasks, monitoring, tracking, reporting, and stakeholder communication

Ability to write and verbal communicate skills to document and communicate effectively with both internal and external stakeholders

Ability to effectively communicate recommendations as a result of analysis to management both verbally and written

Knowledge of customer service and customer support principles and methods

Knowledge of qualitative techniques for analyzing and ensuring effectiveness, efficiency, and productivity of an organization

Two years of graduate education (beyond a bachelor's degree)

A master's degree or equivalent degree or LL.B. or J.D., if related

A combination of specialized experience and education that when taken as a percentage of the required education and experience total 100% or more

Ph.D. or equivalent doctoral degree

3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related

A combination of specialized experience and education that when taken as a percentage of the required education and experience total 100% or more