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Pet Food Express · 2 hours ago

Retail Assistant Manager - Woodside Plaza

Redwood City, CA

Full-time

Onsite

Entry, Mid Level

$25/hr - $26.50/hr

2+ years exp

Pet Food Express, founded in San Francisco, is a leading independent pet food and supply retailer dedicated to providing the best for pets. They are seeking an Assistant Manager who will inspire and support their team while delivering outstanding customer service and developing team members through coaching and guidance.

AgricultureE-CommerceFood and BeverageRetail

Responsibilities

Actively approach and engage with our two-legged and four-legged customers

Ask questions to understand customer needs and build lasting relationships

Use the Pet Food Express Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets

Provide coaching and development to Store Associates with timely and specific feedback to create a culture of action and accountability

Participate in and lead daily training and continuous educational programs to enhance your and your team’s product knowledge and sales skills

Stay up to date about new products and trends in the pet community, visual priorities and brand messaging, and share what you know with your store team

Stay current on company information, business initiatives, policies, systems/technology and other tools that impact sales and performance; ensure important company information reaches all levels of the team

Educate PFE Sales Associates on product benefits to help our customers find solutions for their pets' unique needs

As a keyholder, lead Sales Associates through store opening and closing procedures

Ensure accurate and secure cash handling by following company procedures, including opening and closing registers, processing cash drops, balancing drawers, and maintaining transaction accuracy

Maintain a customer-ready store environment: Lead the unloading of shipments, restocking, and placement of product while maintaining visual and display standards

Clean and maintain the store (We lead by example – meaning all team members participate regularly in store cleaning tasks, including pet messes)

Maintain awareness of store’s safety standards, inventory accuracy, loss prevention, and uphold all company policy and procedures to support the overall store success

Support overall store operations by performing additional duties as assigned, including tasks not necessarily covered by this listing

Qualification

Retail management experienceKeyholder experiencePet retail experienceCustomer service skillsSales skillsProduct knowledgeDependabilityPhysical staminaTeam leadershipFlexible schedule

Required

A passion for pets and a desire to help pet parents find the best solutions

Minimum 2-year previous retail management and keyholder experience required. Experience in pet retail is a plus

Eagerness to learn and lots of ambition. We're growing and looking for people who are excited to grow with us!

Dependable and reliable with strong attendance and punctuality

Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays

Willingness to travel among neighboring stores

Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following all safety rules

Ability to climb and balance using a ladder and/or step stool

Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift

Benefits

Grow with us: Many potential career paths and options for advancement within the company

Continued Learning: A focus on your development and leadership training. Investment in your pet and product knowledge, you'll never see pets the same way!

Generous in-store employee discount that extends to your family.

Benefits: All employees are eligible to participate in a number of Company-sponsored benefits, such as life insurance, pet insurance, Employee Assistance Program (EAP) and more.

FT employees are eligible for PTO, Health coverage, FSA options, dental, and vision insurance.

Plan for the future: 401k with employer match.

Bring your well-behaved pet to work.

Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!