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David's Bridal · 11 hours ago

Retail Operations Supervisor

Merrillville, IN

Full-time

Onsite

Entry, Mid Level

$12.50/hr - $17.50/hr

2+ years exp

David's Bridal is a leading company in the retail sector, known for its high customer service scores. The Retail Operations Supervisor will lead a team, drive sales success, and ensure a five-star customer experience by mentoring staff and managing store operations.

FashionRetailWedding

Responsibilities

Leads and models a customer first culture across all roles

Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience

Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes

Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals

Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined

Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise

Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs

Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops

Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days

Other duties as assigned

Qualification

Retail management experienceCustomer service excellencePerformance managementPOS system proficiencyTeam leadershipCoaching skillsProblem-solvingRelationship building