RC Willey · 20 hours ago
Customer Service Call Center
Reno, NV
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrRC Willey is seeking a motivated and customer-focused Call Center Representative to join their team and assist customers over the phone. The role involves providing excellent customer service, resolving inquiries efficiently, and maintaining a positive call center environment.
FurnitureHome Decor
Responsibilities
Professionally handle inbound customer calls, addressing inquiries related to sales, deliveries, product information, and service concerns with accuracy and efficiency
Serve as a knowledgeable liaison, providing phone-based support to internal departments including delivery, customer service, and retail operations to ensure seamless communication and issue resolution
Proactively follow up on customer concerns and service requests, ensuring timely resolution and maintaining a high standard of customer satisfaction
Perform all other duties as assigned
Qualification
Required
Exceptional verbal and written communication skills, with a strong focus on delivering outstanding customer service and resolving issues effectively
Demonstrated ability to manage challenging customer interactions with professionalism, empathy, and composure
Proficient in basic computer applications, with accurate typing and data entry capabilities
Strong organizational skills with the ability to multitask, maintain attention to detail, and ensure timely completion of responsibilities
Self-motivated, reliable, and capable of working independently while contributing to a team-oriented environment
Preferred
Previous call center or customer support experience
Benefits
Paid Time Off, starting your first day
Paid holidays
Medical, dental, vision and life insurance
Generous discounts on merchandise
Tuition Reimbursement
Paid parental leave
Pet insurance
Annual profit-sharing incentive
401(k) with company match
Opportunities for career advancement
And more!
Company
RC Willey
RC Willey is a home furnishings company with stores in Utah, Idaho, Nevada and California. It is a sub-organization of Berkshire Hathaway.
Founded in 1932
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1995-05-25Acquired
Leadership Team
Katherine West
Human Resources Business Partner
Recent News
Furniture Today
2025-05-17
2025-04-08
2025-01-28
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