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SAFE FEDERAL CREDIT UNION · 2 hours ago

Product Development Manager

Sumter, SC

Full-time

Onsite

Mid Level

3+ years exp

SAFE FEDERAL CREDIT UNION is responsible for overseeing the development and enhancement of products. The Product Development Manager will research, recommend, and develop deposit and lending products while tracking their performance to improve member experience and operational efficiency.

FinanceFinancial ServicesNon Profit

Growth Opportunities

Responsibilities

Meets established goals and objectives for product implementation and performance

Responsible for attaining various key performance indicators (KPI) to include new member acquisition ratios, new and existing product penetration, product profitability, and penetration of core services

Responsible for new product development and enhancement of existing products for both deposit and lending services. May include recommending removal of existing products when warranted

Works closely with business unit owners to successfully implement projects relating to new products and services. Periodically acts as project lead when necessary

Responsible for ongoing review of deposit and lending product profitability and making recommendations to improve profitability through increased revenue or expense reduction

Develop an understanding of member product needs by conducting industry research, data analysis, members surveys, and other tests as necessary

Propose new features and products for approval by executive and senior management, considering all outcomes impacting members, employees, and the financial performance of the Credit Union

Collaborates with employees across the organization to understand product needs and includes this information in the analysis of new product development

Monitors existing product penetration and performance to uncover opportunities to enhance or eliminate existing services

Periodically visits branches and call centers, meeting with managers to gain an understanding of member needs and gaps within the current product suite

Closely monitors the performance of new products and services and provides updates on expected outcomes, key performance indicators, member experience, and financial impact

Works closely with IT, Marketing, Compliance, Training, and other Member-Impacting departments to ensure new products will deliver expected outcomes

Works closely with member experience team to develop, implement, and monitor a successful member relationship program

Maintains a strong knowledge of new and emerging technologies, member behavior trends, industry trends, and peer/competitor offerings

Other duties as assigned

Qualification

Product developmentData analysisFinancial performanceRegulatory complianceMarket researchCommunication skillsProblem-solvingTeam collaboration

Required

High school diploma or general education (GED) required

Bachelor's degree in Business or a related field from an accredited university preferred

Three years minimum related experience and/or training; or equivalent combination of education and experience

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to add, subtract, multiply, and divide using whole numbers and decimals

Ability to compute rate, ratio, and percent and to draw and interpret graphs

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Working familiarity of products and services offered throughout the financial industry and the ability to analyze, recommend, and present proposals for new products and services