This job has closed.

David's Bridal · 2 hours ago

Lead Alterations Specialist

San Antonio, TX

Full-time

Onsite

Entry, Mid Level

$19.75/hr - $19.75/hr

1+ years exp

David's Bridal is a company that empowers customers and employees to find their perfect fit. The Lead Alterations Specialist is responsible for managing fittings and alterations while providing superior customer service and training team members.

FashionRetailWedding

Responsibilities

Welcome all customers with genuine, and friendly enthusiasm over the phone and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Responds promptly to all customer questions by providing product and service information

Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service. 80% for Bridal, 30% for Dress

Floor Manager during peak sales times to offer fit and alterations consultations

Assists stylists in closing sales by consulting with customers regarding gown fit and customization. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options

Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards

Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer

Trains Alterations Specialists in fitting and sewing techniques

Ensures ongoing product education for all Alterations team members

Communicate daily sales goal achieved to Store Manager

Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience

Maintain high dress code standards per her/himself per dress code