Realm Health ยท 3 hours ago
Customer Service Representative
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years expRealm Health is a specialized insurance services company headquartered in Dallas, TX, dedicated to providing expert administration and management for Medi-Share plans. They are seeking a dedicated Customer Service Representative to join their Member Services team, serving as the first point of contact for customers and ensuring outstanding service and satisfaction.
FinanceHealth CareHealth InsuranceInsurance
Responsibilities
Respond to customer inquiries via phone, and e-mail promptly and professionally
Resolve customer issues by leveraging problem-solving skills and empathy to deliver a satisfactory solution
Maintain a strong understanding of company policies, products, and services to provide accurate information to customers
Utilize CRM software and ticketing systems to log interactions, track progress, and escalate issues as needed
Proactively handle customer complaints while ensuring customer satisfaction and retention
Collaborate with team members and other departments to address complex customer needs and improve processes
Adapt to new tools and technologies to streamline workflow and enhance customer interactions
Meet or exceed key performance indicators (KPIs) related to response times, resolution rates, and customer satisfaction scores
Qualification
Required
High school diploma or equivalent required
Minimum of 2 years of experience in customer service or related roles
Proficiency in customer service tools, including CRM software and ticketing system management
Strong problem-solving skills and the ability to manage challenging customer situations with empathy
Excellent communication and interpersonal skills, both verbal and written, in English
Demonstrated adaptability in a fast-paced environment with the ability to handle multiple tasks simultaneously
Effective time management and organizational skills to meet deadlines and achieve results
A positive attitude, a commitment to excellence, and a passion for serving customers
Company
Realm Health
Realm Health is an insurance marketing company.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase