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Digital Science · 3 hours ago

Solution Enablement Specialist, Academic Market

United States

Full-time

Remote

Mid Level

3+ years exp

Digital Science is a pioneering technology company advancing the research ecosystem. They are hiring a Solution Enablement Specialist to design and deliver impactful training experiences for academic audiences, ensuring successful adoption of their solutions and enhancing customer engagement.

FinanceSoftware

Responsibilities

Design and deliver engaging training experiences (virtual sessions, workshops, recorded modules) tailored to Academic audiences

Personally deliver customer training sessions, ensuring high-quality, professional, and engaging experiences

Develop reusable resources such as workflow guides, playbooks, analysis toolkits, walkthroughs, and compliance checklists

Partner with Engagement and Delivery leads to identify adoption gaps, common challenges, and underused features

Stay current on product developments and maintain deep expertise in your assigned solutions (either Dimensions & Altmetric or Elements & Figshare)

Contribute to a central content library (Skilljar and other platforms), ensuring materials are reusable, measurable, and globally accessible

Collaborate with Product, Support, Solutions, and Sales Enablement to align training with broader messaging and roadmap updates

Use customer feedback, engagement analytics, and usage data to refine training programs

Support webinars, community initiatives, and customer events to showcase best practices and amplify solution awareness

Qualification

Customer education experienceTraining delivery skillsResearch analytics platformsContent creation toolsLearning Management SystemsInstructional design knowledgeCollaboration skillsProject management skillsPresentation skillsFacilitation skills

Required

3+ years' experience in customer education, success, or training—ideally in SaaS, academic research, publishing, or government environments

Strong presentation and facilitation skills with experience addressing diverse audiences

Ability to translate complex workflows, analytics, and compliance requirements into actionable learning

Strong collaboration and project management skills across distributed and cross-functional teams

Familiarity with the relevant platforms: Dimensions & Altmetric role: research analytics and impact measurement platforms; Elements & Figshare role: research information management systems, repositories, or compliance platforms

Experience with training and content creation tools (Google Slides, Loom, Articulate, Camtasia, etc.)

Experience with Learning Management Systems (LMS) or other content delivery platforms

Knowledge of adult learning principles, instructional design, or change management practices

Preferred

Understanding of bibliometrics, altmetrics, or research policy/compliance frameworks (e.g., REF, ERA, NIH/NSF mandates, open access policies) is a strong plus