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Spectrum · 4 hours ago

Customer Service Representative | Billing Support

Charlotte, NC

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Spectrum is a leading provider of communication and entertainment products, seeking a Customer Service Representative for their billing team. The role involves providing product knowledge and account support to customers while maintaining high service standards in a fast-paced environment.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Talking to many different types of people from across the country

Answering inbound phone calls from customers related to billing inquiries

Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards

Establishing and growing professional, positive relationships with Spectrum customers

Collaborating with management on customer issue escalations

Representing a Fortune 100 company with professionalism and courtesy

Qualification

Customer service experienceMS OfficeComputer skillsProblem-solvingOrganizationMulti-taskingDependableCourteousEnthusiasticEmpatheticProfessionalResilientCommunicationTime managementResults-driven

Required

Education: High school diploma or equivalent

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Language: Ability to read, write, speak and understand English

Preferred

Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center

Technical Skills: MS Office, computer skills, typing

Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service

Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees