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Smiths Group plc · 3 weeks ago

Customer Reliability Engineer

Pasadena, TX, USA

Full-time

Onsite

Mid Level

Smiths Group is a global leader in mission-critical flow control solutions for energy and process industries. The Customer Reliability Engineer works on-site at a customer facility, making independent evaluations and recommendations to improve reliability and efficiency of mechanical seals and equipment.

AerospaceElectronicsIndustrial EngineeringManufacturingMechanical EngineeringMedical

H1B Sponsor Likely

Responsibilities

Reviews customer applications proactively and makes specific recommendations for MTBR improvement with over site from the salesman and/or the regional engineer

Analyzes and evaluates specific customer applications. Then submits to salesman and/or regional engineer recommendations for improvement via the John Crane Application Data Information Sheet for approval

Directs the installation and commissioning of mechanical seals and their auxiliary support systems

Observes, collects, and evaluates customer data while working with the account manager and/or regional engineer

Then reports seal program’s results utilizing John Crane’s current reliability management software, e.g. ServiceMax

Maintains John Crane's equipment survey

Communicates orally and in writing with customers, company personnel, and vendors while providing counseling, recommendations, and technical assistance

May include making technical presentations to customers or management with over site from the account manager or the regional engineer

Provides customer training for maintenance and operations personnel as required

Assists customer with the Management of Change process

Collects new equipment data sheets from customer’s project engineers for review by the account manager and/or regional engineer

The candidate must be willing and able to travel as needed to support assignments

Qualification

Mechanical EngineeringMechanical SealsRotating EquipmentContinuous ImprovementSAPCustomer TrainingTechnical PresentationsCommunication Skills

Preferred

Engineering degree required, ME preferred

Experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge

Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent

Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent

Company

Smiths Group plc

For over 170 years, Smiths Group has been pioneering progress by engineering a better future.

Founded in 1851

London, England, GBR

10001+ employees

http://www.smiths.com/

H1B Sponsorship

Smiths Group plc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)

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2020 (2)