Lehigh Northampton Airport Authority · 1 week ago
Airline Services Customer Service Ticket Agent I - PT - 4a-6a Start Time (42096, 42640)
Lehigh Valley International Airport - Allentown, PA 18109
Full-time
Onsite
New Grad, Entry LevelLehigh Northampton Airport Authority provides airline ground handling services, and they are seeking a Customer Service Ticket Agent I. The role involves processing airline reservations, handling luggage, and performing boarding functions while ensuring compliance with safety and service regulations.
Airlines/Aviation
Responsibilities
Process airline reservations, provide flight information, collect reservation & service fees
Handle luggage processing & assistant devices
Handle denied boarding situations, re-accommodate customers, and provide hotel, meal, and ground transportation vouchers when appropriate
Perform gate/boarding functions
Aid customers requiring luggage, wheelchair, and aisle chair assistance
Adhere to all Airline, TSA & FAA regulations as well as Authority policies, procedures, and best practices while upholding safety, security, and service
Professionally communicate over a two-way radio, cheerfully handle telephone calls
Assist with accident investigations, reporting and statistical analysis
Identify and resolve problems in a timely manner, gather and analyze information skillfully, work well in problem solving situations and offer solutions
Handle multiple priorities in a fast-paced environment
Able to work under pressure while providing the highest level of customer service
Ability to work independently and make independent decisions in a changing environment
Deliver outstanding customer service & relationship building skills
Must be motivated, energetic, flexible, collaborative, and proactive
Develop professional relationships with internal and external customers to ensure effective airline operations, able to work as part of a positive team player
Additional duties as assigned
Qualification
Required
High School Diploma or general equivalency diploma (GED)
Previous Customer Service experience preferred
PC skills including Word, Excel, Outlook, and other applicable computer programs
Strong written, oral, and interpersonal skills
Successfully pass all Airline & Airport required training
Must be available to work split shifts, nights, weekends, and holidays when required
Must be able to respond to emergency situations as necessary
Must be able to respond to severe weather conditions
Must be able to obtain & maintain a valid driver's license
Successfully pass new hire & random drug screenings
Pass FAA/TSA Security clearance background check
Must possess good English language skills, including speaking, spelling, punctuation, and grammar
Able to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl
Must be able to use hands and fingers to type, handle bags, boxes, objects, or controls
Lift and/or move up to 50 pounds and occasionally lift to 99 pounds with assistance. Pull and push customers in wheelchairs up/down incline up to 250lbs
Vision abilities include close, distance, color and peripheral vision, depth perception and the ability to adjust focus
Sufficient auditory ability and able to tolerate exposure to noise levels up to 150 decibels requiring mandatory hearing protection
Employee regularly works near moving mechanical parts and able to move within work area
Able and willing to work in inclement weather, including extreme cold and warm temperatures
Benefits
Airline flight benefits (unlimited, free-of-charge*, space-available travel on Allegiant Air as well as two guest passes per month of service)
Company
Lehigh Northampton Airport Authority
Lehigh Northampton Airport Authority is an airlines/aviation company based out of 3311 Airport Rd, Allentown, PA, United States.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase