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Target · 5 hours ago

General Merchandise Team Leader

Westborough, MA

Part-time

Onsite

Mid Level

$24.25/hr - $41.25/hr

Target is a well-known retail company that focuses on helping families discover the joy of everyday life. The General Merchandise Team Leader role involves leading a team to ensure product availability and accuracy while enhancing guest engagement and operational efficiency in the store. Responsibilities include executing workload to meet sales goals, training team members, and ensuring a welcoming shopping experience for guests.

CommunitiesE-CommerceRetailShopping

Responsibilities

Execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, setting and updating merchandise salesfloor displays, sampling, promotions and price change

With guidance from your leader, educate your team on how operational procedures, such as setting up and organizing merchandise, managing product stock levels, and maintaining sales floor areas, affect inventory management, store profitability, and product availability

Help assess reporting to identify gaps in GM processes and assist to develop a plan to resolve for your direct leader to review and approve

Be an expert of operations, accuracy, process and efficiency

With your direct leader's guidance, assist with and lead the daily execution of tasks such as receiving products, restocking shelves, organizing the backroom, arranging merchandise, and putting up promotional signs for GM areas

With your direct leader’s guidance, assist and lead with the processes in inventory accuracy, merchandise set-up and maintenance, and pricing for all areas of the store

Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your leader

With your direct leader’s guidance, help establish clear goals and expectations and hold team members accountable to expectations

With your direct leader’s guidance, help with efficient delivery to our guests by leading pick, pack and ship fulfillment work accurately (if applicable) and assess reporting in fulfillment to identify gaps and assist to develop a plan

Responsible for collaborating with all teams and leaders (including closing team) to identify key priorities and ensure the store is guest ready in alignment with your leader’s direction

Stay informed about relevant trends and products to educate team members by relaying Target communications from available tools and resources during team connection moments

Evaluate candidates for open positions and develop a guest-centric team, as directed by your immediate leader. Model a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions

Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)

Support guest services such as back-up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws

Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences

Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way

Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately

Model the execution of physical security processes in order to enhance the instore security culture

Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices

Model creating a welcoming experience by greeting guests as you and your team are completing your daily tasks

Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs

Lead by thanking guests and let them know we’re happy they chose to shop at Target

If applicable, as a key carrier, follow all safe and secure training and processes

Address all store emergency and compliance needs

All other duties based on business needs

Qualification

Guest serviceRetail business fundamentalsTeam leadershipInventory managementCoachingTrainingEffective communicationProblem solvingTeamwork

Required

High school diploma or equivalent

Age 18 or older

Ability to lead and hold others accountable

Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

Ability to work independently and as part of a team

Ability to manage workload and prioritize tasks independently

Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

Welcoming and helpful attitude toward all guests and other team members

Effective communication skills

Access all areas of the building to respond to guest or team member issues

Interpret instructions, reports and information

Accurately handle cash register operations as needed

Climb up and down ladders as needed

Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds

Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary

Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc

Ability to remain mobile for the duration of a scheduled shift (shift length may vary)