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Clinical & Support Options, Inc. · 3 hours ago

Assistant Office Manager/Respite Counselor, Pittsfield

Pittsfield, MA

Full-time

Onsite

Entry Level

$38K/yr - $40K/yr

1+ years exp

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. They are seeking an Assistant Office Manager/Counselor for their Respite Program in Pittsfield, responsible for managing billing, inventory, and providing administrative support, while also engaging with clients in a Counselor role. The position includes working collaboratively with the Respite team and the Management team to ensure the smooth operation of the program.

Health Care

Responsibilities

Serve as onsite liaison with the team, helping to resolve administrative issues in the Respite program

Enter client billing into Credible, working collaboratively with the Billing and Revenue Departments to ensure accuracy and timeliness

Monitor supply inventory and manage orders for the program with consideration for both program needs and expense management

Ensure support staff comply with HIPAA confidentiality rules and regulations

Work with Human Resources to ensure initial new hire and other required employee paperwork is completed and returned to HR when necessary

Verify insurance eligibility daily and enter new/updated client data in computer database

Generate and distribute insurance authorization as needed

Work with the Nursing team to support nursing functions related to administrative needs, insurance, medication ordering and delivery, and other admin task as needed by Nursing

Work with the Senior Program Director to support administrative functions as assigned by the SPD

2 days per week, work in the milieu alongside Counselor staff in a Counselor role

In Counselor role, provide support to residents via relationships, engaging in supportive conversation, and providing direction to residents regarding program expectation and rules

In Counselor role, adhere to all expectations of program staff in the milieu including maintaining appropriate boundaries, respecting client privacy, and addressing client needs and concerns as they arise

Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops

Adhere to the philosophy of "customer satisfaction" and consistently follow the same; Provide reliable, responsive, consistent and quality service in a timely manner

Qualification

Third-party behavioral health billingComputer ProficiencyInsurance verificationOffice organizationBilingualCustomer satisfactionAccountabilityCollaborationCommunicationSelf-awareness