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Grand Pacific Resorts · 5 hours ago

Front Office Manager - Hotel Solea

Grand Pacific Hotel Services LP - Carlsbad, CA 92008

Full-time

Onsite

Entry, Mid Level

$70K/yr - $75K/yr

1+ years exp

Grand Pacific Resorts is a hospitality company seeking a Front Office Manager for Hotel Solea. This role involves overseeing daily operations of the Front Desk Department and ensuring guest satisfaction through effective management and communication.

HospitalityVacation Rental

Responsibilities

Ensure efficient guest registration, check out and telephone service

Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly

Observe Front Office Associates and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through

Direct and train Front Office Associates

Assist in new-hire and on-going training

Direct and assist Front Office staff in organizing breaks, ensuring that all work is completed efficiently and according to schedule

Arrive at workplace on time in professional attire prepared with tools and all equipment needed for service

Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment

Review the daily room availability and inform staff

Check status of departures on a daily basis

Relay all pertinent information to front office staff

Produce department schedules in accordance with budget productivity standards and communicate the schedule to staff in a timely manner

Order supplies and any needed items while adhering to budget and ensuring staff receive all the necessary tools and supplies to work efficiently

Qualification

Hotel Management ExperienceCustomer Relations SkillsLeadership CapabilityMicrosoft Office ProficiencyCommunication SkillsBasic Computational AbilityHotel ServicesLawsDetail OrientedOrganizational Skills

Required

High School Diploma

Must be able to speak, read, write and understand the primary language(s) used in the workplace

Must be able to read and write to facilitate the communication process

Requires good communication skills, both verbal and written

Extensive knowledge of the hotel, its services and facilities

Must have excellent customer relations skills and leadership capability

Must be detail oriented with outstanding organizational and communication skills

Must possess basic computational ability

Must possess basic computer skills including proficiency in Microsoft Office Programs such as Word and Excel

Must have excellent leadership capability and customer relations skills

Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA

Valid and Active Drivers License