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First State Bank · 2 hours ago

Retail Services Supervisor

Gainesville Downtown Branch - Gainesville, TX 76240

Full-time

Onsite

Mid Level

First State Bank is committed to treating the community as their home and creating value for shareholders. The Retail Services Supervisor will supervise and coordinate branch activities of Retail Services staff, ensuring personalized banking services and efficient department functioning.

BankingCommercialCommercial LendingCreditFinanceFinancial ServicesLending

Senior Management

Responsibilities

Assign duties, coordinate schedules, evaluate staff performance and provide training and support to ensure efficient functioning of the Retail Services department as well as present, monitor and maintain a professional work environment

Monitoring and reporting of lobby safety and maintenance

Assisting customers and staff with problem resolutions & special requests (wires, debit card and internet banking services)

Evaluating customer needs to suggest appropriate bank products, opening & processing all available new account types and detecting & reporting fraudulent or suspicious activities

Qualification

Customer ServiceMathematicsEnglish LanguageAttention to Detail

Required

Supervises and coordinates branch activities of Retail Services staff (New Accounts, Tellers, and Lobby Staff) in providing personalized banking services

Assign duties, coordinate schedules, evaluate staff performance and provide training and support to ensure efficient functioning of the Retail Services department

Monitoring and reporting of lobby safety and maintenance

Assisting customers and staff with problem resolutions & special requests (wires, debit card and internet banking services)

Evaluating customer needs to suggest appropriate bank products, opening & processing all available new account types and detecting & reporting fraudulent or suspicious activities

Knowledge of principles and processes for providing customer and personal services

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Knowledge of arithmetic, algebra, and their applications

Excellent attention to detail