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Hyatt Vacation Ownership · 5 hours ago

Customer Service Representative Call Center - Work From Home (Orlando, FL area)

Orlando, FL

Full-time

Hybrid

New Grad, Entry Level

Hyatt Vacation Ownership is a company that makes vacation dreams come true for travelers around the world. They are seeking a Customer Service Representative to assist Owners and guests in creating memorable vacation experiences through effective communication and customer service.

HospitalityInternetTravel Accommodations

Responsibilities

Communicate with potential owners via telephone to resolve customer service concerns and answer questions

Promote awareness of brand image internally and externally

Use sales techniques that maximize revenue while maintaining existing guest loyalty to HVC, including up-selling

Identify guest reservation needs by asking open-ended questions to obtain all necessary information

Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available

Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension

Interact with colleagues and guests professionally and promptly

Contribute to team goals

Maintain confidentiality of proprietary materials and information

Always follow company policies and safety procedures

Available to work various shifts, holidays, and both weekend days

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance

Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements

Qualification

Customer serviceMulti-system navigationReading comprehensionSales techniquesTeam collaboration

Required

Must live in the Orlando, FL area

Available to work various shifts, holidays, and both weekend days

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time

Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance

Must possess the ability to navigate multiple computer systems simultaneously

Proficiency in reading, writing, and comprehension

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements

Benefits

Competitive Pay

Medical/Dental/Vision/401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

Benefit eligibility will vary by position

Company

Hyatt Vacation Ownership

Hyatt Vacation Ownership offers access to global travel experiences through a diverse portfolio of boutique residential-style retreats in unique destinations.

Founded in 1994