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PHIL, Inc. · 2 weeks ago

Partner Support Specialist

United States

Full-time

Remote

Entry, Mid Level

$20/hr - $24/hr

2+ years exp

Phil is a Series D health-tech startup focused on improving patient access to medication through its innovative platform. The Partner Support Specialist will support the performance and accuracy of prescription processing across the Partner Pharmacy network, requiring strong attention to detail and effective communication skills.

BiotechnologyMedicalSoftware

Responsibilities

Foster a high-performing partner network by discussing performance trends, turnaround times, and aligning on clear goals for improvement

Review and respond to internal escalation requests in a timely and accurate manner

Perform data entry and process requests for Phil’s regional partners

Contact partners to resolve issues that may impact a successful client, patient, or partner experience

Conduct investigative tasks required to support monthly financial reconciliations for partner pharmacies

Review script-level issues to ensure proper processes were followed and correct errors as needed

Triage, resolve, and respond to order-related escalations and one-off requests

Identify errors, understand operational workflows, and take action to unblock prescriptions

Collaborate with cross-functional team members to support company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support

Qualification

Operational workflowsCustomer supportG Suite applicationsAttention to detailCommunication skills

Required

2+ years of experience in administrative support, operations, customer support, or a related field

Strong attention to detail with proven organizational and time-management skills

Self-motivated, hands-on individual who can manage daily and weekly operational tasks independently

Willingness and ability to learn operational workflows and identify root causes quickly

Experience working with external clients or partners, with the ability to communicate clearly and professionally to resolve questions or issues

Solid written, verbal, and interpersonal communication skills

Ability to operate effectively in a fast-paced, evolving environment

Comfortable with ambiguity and adaptable within a rapidly growing startup

Experience using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms