HGS · 1 month ago
British Columbia Work@Home Customer Service Representative
Canada
Full-time
Remote
New Grad, Entry Level
$17.85/hr - $17.85/hr
0+ years expHGS is a global leader in customer experience management, and they are seeking a Customer Care Representative to enhance customer interactions. The role involves addressing customer inquiries, providing solutions, and ensuring a positive customer experience.
Enterprise SoftwareConsultingOutsourcingInformation TechnologyCRMManagement ConsultingManagement Information Systems
Responsibilities
Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services
Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need
Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution
Use multiple computer systems to research products, services, common problems and solutions offered
Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators
Qualification
Required
You're at least 18 years of age
You must be physically living in and able to work in Canada
You can work between the hours of [7 AM and 12 AM EST], but have flexibility as business needs may change
You have at least 6 months of customer service experience and you understand the value of coaching / feedback
You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
You're computer savvy, comfortable sitting at a desk and working with multiple monitors
You're results oriented and comfortable providing customers with recommendations and solutions
You have excellent English communication skills, both oral and written
You're comfortable working from home and have a suitable space with a hard-wired internet connection
Benefits
$17.85 hourly and overtime opportunities
Best in class medical, dental, vision benefits
Refer-A-Friend bonuses
Employee assistance programs
Flexible Schedule Options
Career advancement in a fast growing organization
People focused environment where you’ll make lifetime connections and friendships
Company
HGS
A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-06-19IPO
Leadership Team
Parikshit Kalra
Executive Leader- Next Gen Solutions, Strategy & Growth
Recent News
Destination CRM
2025-10-30
2025-10-28
2025-10-27
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