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Therma · 8 hours ago

Temporary IT Support Specialist

San Jose, CA

Full-time

Onsite

Mid Level

$25/hr - $40/hr

3+ years exp

Therma, a Legence Company, has been redefining mechanical construction landscapes for over 50 years. They are seeking a Temporary IT Support Specialist to provide first-line support for IT-related incidents and service requests, ensuring customer satisfaction and service level targets are met.

Facilities Services

No H1B

Responsibilities

Be the onsite local presence of IT for our customers, aiding and resolution to issues in a prompt, courteous, and empathetic manner

Work with in-house staff as well as outsourced service and hardware vendors on technical support issues to ensure minimal downtime and disruption

Provide support for users in the operation of a range of hardware including printers, scanners, and other external peripherals

Assist in maintaining, updating, inventorying, and troubleshooting (both onsite and remotely) approximately TBD devices, including servers, desktop computers, laptops, and mobile devices

Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications

Assist all our users with any logged IT-related incident when called upon

Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary

Accurately record, update, and document requests using the IT service desk system (ServiceNow)

Install and configure new IT equipment and accurately keep track of asset lifecycle from assignment to repair, to refresh, to recovery

Resolve incidents and upgrade different types of software and hardware including printers, copiers, and scanners

Create temporary user accounts and reset passwords ensuring that the correct permissions and data security are applied

Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner

Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization

Be a highly motivated team player with the skills and ability to manage changing priorities

Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes

Other duties as assigned

Qualification

PCMobile device supportMicrosoft Active DirectoryO365TeamsDell DesktopsLaptopsAppleAndroid supportProblem-solving skillsWillingness to learnMobile device encryptionIP security camera managementVerbal communication skillsWritten communication skillsTeam playerCustomer-focused attitudeAdaptability