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SoFi Stadium and Hollywood Park · 1 month ago

Manager, Premium Client Services

Inglewood, CA

Full-time

Onsite

Mid Level

$70K/yr - $75K/yr

Hollywood Park is a large sports and entertainment destination being developed by the Los Angeles Rams Owner. The Manager of Premium Client Services is responsible for providing exceptional service to suite owners and premium clientele, coordinating events, and maximizing client retention and renewal.

Sports

Responsibilities

Manage Hollywood Park premium clientele daily as primary contact from invoicing, ticketing, contract fulfillment, planning/hosting events, etc

Develop and execute strategies to increase engagement and positive relationships with current and new clients through in person meetings, phone calls, and written correspondence

Assist in the coordination of special events for stadium suite owners and C-level prospects to aid in new business development

Coordinate the 365-service platform through suite/conference room reservations on non-event days by confirming stadium access, security, parking, AV, F&B, etc

Manage stadium 3rd party event process for current suite clients from confirming suite purchases, invoicing, relocating suite obstructions and assisting in suite rental process

Assist in the development and creative process for client gifting and engagement

Organize and maintain tracking system for stadium suite sales including but not limited to suite maps, CRM system, and applications

Support premium sales team through prospecting events, managing prospecting spaces and develop ways to engage with potential new clients

Prepare premium agreements and templates as necessary

Track department invoices and maintain budget tracker by working closely with accounting

Attend most NFL football games and other events to engage with suite owners

Participate in all other projects, as assigned, to support the premium sales & services department objectives

Qualification

Client Relationship ManagementEvent CoordinationMicrosoft OfficeMicrosoft CRMNetworking SkillsMulti-taskingTime ManagementInterpersonal SkillsTeam CollaborationPositive Attitude

Required

Bachelor's Degree or equivalent is strongly preferred

Prior sports sales/service industry or equivalent experience is preferred

Candidate should possess strong team-oriented work ethic

Excellent interpersonal, verbal and written communication skills with the ability to communicate effectively at the highest levels of an organization both internally and externally

Candidate should possess excellent time management and organizational skills

Candidate should work well within a team environment, offering assistance and support to team members whenever necessary

Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint

Able to work flexible hours (including evenings, weekends, and holidays)

A proven track record in relationship building and networking skills with ability to interact effectively and professionally

Ability to multi-task

Individuals must be coachable and possess a positive attitude