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Amazon Web Services (AWS) · 6 hours ago

Data Center Technician, DCC Communities

Plain City, OH

Full-time

Onsite

Entry Level

$51K/yr - $113K/yr

1+ years exp

Amazon Web Services (AWS) is seeking a Data Center Technician to join their dynamic team responsible for maintaining global cloud infrastructure. The role involves performing server installations, troubleshooting network issues, and contributing to documentation and process improvements while ensuring seamless data center operations.

ConsultingDevOpsInformation TechnologySoftwareWeb Development

No H1B

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required

Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

Performing on-call duties and participating in scheduled maintenance and change management activities

Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Helping to train and onboard new team members

Qualification

Computer/server hardware troubleshootingNetwork troubleshootingData Center experienceTechnical certificationWork prioritizationEffective communicationOrganizational skillsProblem-solving

Required

High school or equivalent diploma

Ability to work on a flexible schedule including days, nights, and/or weekends

1+ years of computer/server hardware troubleshooting or related IT experience

Ability to travel to or commute between data center locations as needed

Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Travel frequency will vary based on business needs and operational status of assigned facility

Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds

Working in cramped and/or elevated locations

Bending, lifting, stretching, and reaching

Standing and walking for up to 8+ hours a day

Ascending and descending ladders, stairs, and gangways safely and without limitation

Work in a noisy environment

Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)

Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution

Solve problems at their root and step back to understand the broader context

Maintain service level agreements through the implementation of proactive issue detection and reporting

You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided

Preferred

Experience managing work and priorities through a ticketing system

Experience working in a Data Center environment

An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)

Understanding of network design, protocols and layer 1/2 troubleshooting

Benefits

Lump sum stipend will be provided to eligible candidates who relocate for this position.

Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Company

Amazon Web Services (AWS)

Glassdoor3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002

Seattle, Washington, USA

10001+ employees