Whole Foods Market ยท 3 hours ago
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Greenville, SC
Full-time
Onsite
Entry, Mid Level
$19.05/hr - $33.20/hr
1+ years expWhole Foods Market is committed to nourishing people and the planet. In this role, you will support the Team Leader in overseeing Customer Service & E-Commerce programs, focusing on customer experience and operational efficiency. Responsibilities include managing team performance, ensuring compliance with regulations, and fostering a positive work environment.
Consumer GoodsFood and BeverageGroceryOrganic FoodRetail
Responsibilities
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service
Establishes clear expectations for balancing in-store customer service and completing online orders
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers
Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget
Sustains strong knowledge and awareness of relevant competitors and industry trends
Ensures an effective and efficient response to customer questions, requests, and/or concerns
Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale
Maintains Team Member safety and security standards
Ensures compliance with relevant regulatory rules and standards
Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover
Maintains cleanliness of workspaces including staging area and coolers
Maintains security of equipment, e.g., MSRs, phones, currency counters
Proactively identifies process improvement opportunities
Consistently communicates and models WFM core values, leadership principles, and supports goals
Qualification
Required
18+ months retail experience including 6+ months of supervisory experience
Strong ability to perform task management, balancing dynamic customer flows
Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience
Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
Strong ability to communicate performance analysis findings and actions, both verbally and in writing
Excellent interpersonal, motivational, team building and customer relationship skills
Capable of teaching others in a positive and constructive manner
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
Proficient with email, Microsoft Office, and operations-related applications
Proficient with mobile applications, dashboards, and basic understanding of retail systems capabilities
Must be able to lift 50 lbs
In an 8-hour workday: standing/walking 6-8 hours
Hand use: Single grasping, fine manipulation, pushing and pulling
Work requires the following motions: bending, twisting, squatting, and reaching
Exposure to FDA approved cleaning chemicals
Exposure to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit
Ability to work in a wet and cold environment
Ability to work a flexible schedule including nights, weekends, and holidays as needed
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
Benefits
Health insurance
Retirement plan benefits
Eligibility for a store discount
Paid time off
Access to other benefit programs
Company
Whole Foods Market
Whole Foods Market is a supermarket chain owned by Amazon that exclusively sells natural and organic products. It is a sub-organization of Amazon.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-06-16Acquired
1992-01-23IPO
Leadership Team
Scott Collier
VP Business Development
Christine Sturch
Sr. Principal Director Special Projects Store Design & Development, Whole Foods Market (Global)
Recent News
2025-12-27
2025-12-22
2025-12-22
Company data provided by crunchbase