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Jewish Family Service of San Diego · 2 hours ago

Technology Support Analyst II, Technology Services

San Diego, CA

Full-time

Onsite

Mid, Senior Level

$35/hr - $35/hr

3+ years exp

Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger community. The Technical Support Analyst II is responsible for providing advanced technical support across a multi-site networked environment, resolving escalated incidents, and mentoring junior analysts.

ConsultingCustomer ServiceFacilities Support ServicesFitnessHealth CareWellness

Culture & Values

No H1B

Responsibilities

Provide Tier 2 technical support to clients via phone, helpdesk system, Microsoft Teams, and in person

Resolve escalated incidents beyond Tier 1 capabilities, requiring advanced troubleshooting and system knowledge

Diagnose and resolve hardware, software, and desktop-related technical issues across a multi-site networked environment

Collaborate with Infrastructure and Technical Services teams to support network, server, and endpoint operations

Install, maintain, and configure computer equipment, peripherals, and related technologies

Respond promptly to Service Desk inquiries and document completed work in accordance with SLA guidelines

Develop and maintain procedural documentation and knowledge base articles for both end users and support staff

Serve as a Subject Matter Expert (SME) in multiple technologies and provide guidance to junior analysts

Assist with network installation and maintenance tasks as requested by the Infrastructure Manager

Support endpoint security operations, including patching, compliance, and runbook execution

Participate in project planning and implementation for technology initiatives

Contribute to service desk and tech support continuous improvement efforts

Maintain organized technical storage areas and ensure asset hygiene

Demonstrate a customer-centric approach and communicate clearly with diverse stakeholders

Maintain regular attendance and punctuality

Perform other duties as assigned

Qualification

Technical SupportMicrosoft Office SuiteActive DirectoryWindows ServerEndpoint SecurityCompTIA A+ CertificationCompTIA Security+ CertificationITIL Foundation CertificationAnalytical SkillsCustomer ServiceInterpersonal SkillsCommunication SkillsAttention to Detail

Required

Minimum of five (5) years of experience providing hardware, peripheral, connectivity, and application support in a networked Microsoft Windows environment OR Associate degree in Computer Science or a related field, plus a minimum of three (3) years of relevant technical support experience

Advanced proficiency in Microsoft Office Suite and M365 environment

Strong analytical and troubleshooting skills for resolving complex technical issues

Experience managing Active Directory, Windows Server, and endpoint security tools

Familiarity with VoIP systems, Teams Rooms, and audiovisual technologies

Ability to maintain confidentiality, think critically, and exercise independent judgment

Excellent interpersonal and communication skills, with proven ability to interact tactfully and effectively with individuals from diverse backgrounds

Ability to work independently and collaboratively within a team environment

Commitment to delivering high-quality customer service

Strong attention to detail and organizational skills

Experience working with diverse populations and fostering a culturally inclusive environment

A valid California driver's license is required; local travel between JFS locations may be necessary

Occasional evening and weekend work may be required