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First Hospitality · 10 hours ago

Night Auditor

Columbus, OH

Full-time

Onsite

Entry Level

2+ years exp

First Hospitality is a forward-thinking hotel development, investment, and management company. They are seeking a Night Auditor who will provide direct guest support, process transactions, and resolve challenges to exceed guest expectations while maintaining accuracy in reporting.

HospitalityHotelManagement Consulting

Responsibilities

Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received

Thank departing guests, verify accurate billing, and encourage return visits

Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction

Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information

Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate

Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution

Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns

Always maintain professionalism consistent with hotel brand and company expectations

Know and communicate hotel emergency procedures; inform and assist guests in emergencies

If applicable, maintain balance and security of house bank and accurately log all transactions