Jobs via Dice ยท 5 hours ago
Senior Manager, Service Delivery (Remote in USA)
United States
Full-time
Remote
Senior Level, Lead/Staff
$114K/yr - $163K/yr
10+ years expGainwell Technologies is a company focused on solving business challenges and enhancing operational efficiency. As a Senior Manager - Service Delivery, you will oversee the end-to-end delivery of technology initiatives, manage client relationships, and ensure the successful implementation of IT solutions that improve public health and government services.
Computer Software
Responsibilities
Lead End-to-End Delivery: Own full SDLC for IT product implementations from requirements validations through development, testing, data migration, deployment, and post-go-live support
Drive Program Success: Manage DDI projects, ensuring alignment with client objectives, timelines, and compliance standards
Hands-On Leadership: Actively engage in technical discussions, and issue resolution, not just oversight
Client Partnership: Build strong relationships with public sector clients, serving as a trusted advisor and escalation point
Project Governance: Apply PMP best practices for planning, deliverables management, risk management, and quality assurance across all engagements
Team Development: Mentor and guide project managers, business analysts, and technical leads, fostering a culture of accountability and excellence
Cross-Functional Collaboration: Coordinate with various internal, cross functional teams to ensure seamless delivery for the client
Scope and Budget Management: Oversee estimation, pricing, and change control for complex IT implementation projects
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, or related field
10+ years of experience in IT project or program management, with 3+ years in senior leadership roles required
8+ years of IT Consulting experience in State & Local Government, with experience working with cross-functional teams and offshore or onsite delivery models required
Proven success delivering enterprise IT solutions and managing end-to-end SDLC in complex environments, with strong technical understanding of system architecture, integration, and data flows required
PMP certification required
Preferred
Advanced knowledge of project management tools and methodologies, Agile or Waterfall hybrid experience preferred
Familiarity with Medicaid and other public sector frameworks preferred
Benefits
Health (medical, dental, vision) benefits start on day 1 of employment.
Company match 401K and other benefits available within months of starting.
New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
Company provided computer for work use.
Comprehensive health benefits
Educational assistance.
A 401(k) employer match
Company
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Funding
Current Stage
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