Metro Physical & Aquatic Therapy · 5 hours ago
Front Desk Coordinator (Per Diem)
Westerly, RI
Part-time
Onsite
Entry Level
1+ years expMetro Physical & Aquatic Therapy is a comprehensive multidisciplinary company offering various therapy services. The role of the Front Desk Coordinator involves managing front desk operations, assisting clinicians, and ensuring a welcoming experience for patients.
Hospital & Health Care
Responsibilities
Greets and welcomes patients and visitors with an upbeat attitude and warm, inviting smile—whether in person or over the phone—while answering or directing inquiries and efficiently checking in patients
Delivers a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling in person or via phone
Manages scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage
Maintains on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays
Receives and processes incoming faxes promptly, ensuring timely communication and documentation
Performs accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates
Generates reports, logs, and lists, including financial reconciliations and patient retention tracking, with a high level of accuracy
Ensures co-pays are tallied, reconciled, and manages credit extended to patients
Sets up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information
Contacts treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtains Plans of Care, updating the system accordingly
Assists patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines
Educates patients on proper equipment use and exercise techniques to ensure safety and effectiveness
Prepares patients for therapy treatments by providing comfort, assistance, and reassurance
Provides information to patients by answering questions, addressing concerns, and alleviating fears with empathy and professionalism
Maintains patient confidentiality and protects sensitive information in compliance with HIPAA guidelines and clinic policies
Maintains a safe, clean, and organized environment by complying with all procedures, rules, and regulations
Performs light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal to ensure a hygienic treatment area
Prepares treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols before patient arrival
Answers calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills
Maintains physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies
Performs other duties and assignments as required to support clinic operations and patient care
Qualification
Required
High school diploma or GED is required
Proficiency in Google Suite is required
Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns
Ability to work effectively within a team environment
Excellent interpersonal skills and the ability to quickly adapt to new programs
Ability to successfully complete in-service training
Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition
Ability to maintain a professional attitude and conduct in the welfare of patients
Strong record-keeping and report-writing skills
Ability to use logic and problem-solving skills to resolve issues
Ability to work independently under tight deadlines in a rapidly changing environment
Excellent time management and organizational skills
We're looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary roles
Preferred
One (1) year of medical office experience preferred, with familiarity in EMR systems a plus
One year of experience in a customer service-oriented role is strongly preferred
Company
Metro Physical & Aquatic Therapy
Metro Physical & Aquatic Therapy is the #1 choice for rehabilitative services in Long Island.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Scalamandre
Metro Physical and Aquatic Therapy Chief Operating Officer
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