Customer Experience Lead-White Oaks jobs in United States
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Victoria’s Secret & Co. · 3 hours ago

Customer Experience Lead-White Oaks

positionSpringfield, IL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$15.50/hr - $19.50/hr
date1+ years exp

Victoria’s Secret & Co. is a company focused on delivering exceptional customer and associate experiences to drive top-line sales. The Customer Experience Lead is responsible for leading associates on the sales floor, coaching them, and ensuring operational excellence, while also managing visual standards and payroll.

ApparelBeautyFashionRetail
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H1B Sponsor Likelynote

Responsibilities

Leading and demonstrating company values within the store
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling
Conducting associate observations and associate coaching
Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer
Linking results to behaviors and actions to drive top-line sales
Independently managing labor hours within the store to drive top-line sales and profit
Owning the overall appearance and presentation of brand by maintaining visual merchandising standards
Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand
Demonstrating and leading company policy and procedures
Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing
This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks

Qualification

Merchandising skillsRetail experienceBusiness report analysisCross-functional influencingCustomer experience coaching

Required

Passion for Victoria's Secret Brand
Demonstrates excellent merchandising skills
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results
A sense of self-awareness with an interest in seeking feedback to improve and develop
Ability to monitor/track progress and incorporate feedback into decision-making
Experience with influencing cross-functional partners in informal and formal settings to get things done
Ability to work nights, weekends, and a flexible schedule
Ability to stand for long periods and frequently bend, kneel, and lift
Ability to use technology (headsets, mobile devices, computers)

Preferred

1 year of retail experience preferred
Experience directing other individuals in the performance of their job duties preferred

Company

Victoria’s Secret & Co.

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Victoria’s Secret & Co.
dateFounded in 1977
location
Columbus, Ohio, USA
people-size10001+ employees
web-link
https://www.victoriassecret.com/

H1B Sponsorship

Victoria’s Secret & Co. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (5)
2021 (5)

Funding

Current Stage
Public Company
Total Funding
unknown
Key Investors
BBRC WORLD
2025-05-20Post Ipo Equity
2021-07-23IPO
2020-09-15Acquired

Leadership Team

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Hillary Super
Chief Executive Officer
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Casey Christine Gates
Senior Raw Material Designer
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Recent News

Benzinga.com
These Analysts Boost Their Forecasts On Victoria's Secret After Q3 Results
2025-12-08
Benzinga.com
Victoria's Secret Finds Its Groove Again Heading Into The Holidays
2025-12-08
MarketScreener
Consumer Cos Up Following Mixed Data -- Consumer Roundup
2025-12-06
Company data provided by crunchbase