Customer Success Specialist jobs in United States
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Merchant Industry LLC ยท 1 hour ago

Customer Success Specialist

positionNew York, NY
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$25/hr - $29/hr
date2+ years exp

Merchant Industry LLC is seeking a Customer Success Specialist to provide high-quality assistance to merchants, partners, and resellers. The role involves handling inquiries, ensuring a smooth customer experience, and collaborating with internal teams.

Credit CardsFinancial ServicesMobile Payments

Responsibilities

Handle high volume of inbound calls and emails with professionalism and empathy
Provide support for merchant inquiries related to transactions, batch processing, daily deposits, ACH, month-end statements, and general account questions
Document customer interactions and resolutions using CRM tools
Collaborate with internal teams including Sales, Technical Support, Risk, and Underwriting
Process customer applications, generate invoices, and monitor equipment inventory
Educate merchants on available products and services

Qualification

Customer service experienceFluent in EnglishSpanishMicrosoft Office proficiencyCRM experienceMultitasking abilityCommitment to customer serviceProblem-solving skillsInterpersonal skillsCommunication skillsOrganizational skills

Required

Minimum 2 years of customer service experience in banking or financial services
Fluent in English and Spanish (verbal and written)
Strong phone and email communication skills
Proficiency in Microsoft Office; CRM experience is a plus
Ability to multitask and remain organized in a fast-paced environment
Excellent problem-solving and interpersonal skills
Commitment to deliver outstanding customer service
High school diploma or equivalent required (e.g., GED)

Benefits

Competitive compensation and performance incentives.
A collaborative, fast-paced work environment.
Opportunities for growth within a rapidly expanding company.
Supportive leadership and ongoing professional development.

Company

Merchant Industry LLC

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Merchant Industry, established in 2007, is a leading nationwide credit card processing service provider.
dateFounded in 2007
location
Long Island City, New York, USA
people-size201-500 employees
web-link
http://www.merchantindustry.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2025-09-29Acquired

Leadership Team

C
Chris Benabu
COO / Co-Founder
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Leo Vartanov
Co-Founder & Executive Chairman
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Recent News

Venture Capital Firms
Lovell Minnick Partners Announces Acquisition of Fintech Firm Merchant Industry; Appoints Vaden Landers as CEO
2025-10-01
citybiz
Lovell Minnick Partners Acquires Merchant Industry; Appoints Vaden Landers as CEO
2025-09-30
citybiz
Merchant Industry Appoints Jamie Garfield as Strategic Advisor
2025-07-09
Company data provided by crunchbase