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Macy's · 9 hours ago

Retail Fragrances Sales Associate - Womens, Twelve Oaks - Full Time

Novi, MI

Full-time

Onsite

Entry Level

$15/hr - $18/hr

1+ years exp

Macy's is more than just a store; it's a story that has captured the hearts and minds of America for over 160 years. They are seeking a Fragrance Sales Associate who will create a welcoming environment and provide exceptional customer service while engaging customers with personalized fragrance recommendations and maintaining an organized sales floor.

Consumer GoodsFashionRetail

Responsibilities

Create a warm, welcoming environment through genuine hospitality and exceptional customer service

Engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences

Demonstrate and sell a wide range of fragrances and related beauty products, while educating customers on notes, layering techniques, and usage

Contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care

Begin each day energized and ready to make an impact

Wear name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers

Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions

Focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships

Maintain a shoppable space by merchandising new receipts, processing damages, testers and select merchandise to return to vendors, updating signs and pricing, and supporting any needed merchandise moves

Share Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you

Support one another with honesty, care, and collaboration

Strive to improve every day, take pride in work, achieve sales goals and learn from each other to deliver individual and store results

Drive sales and loyalty by using clientele tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team

Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and the effective use of point-of-sale and mobile selling technology

Acquire new customers by opening credit accounts and sharing loyalty benefits

Meeting and surpassing daily sales goals by delivering exceptional service

Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

Qualification

Customer serviceSales experiencePoint-of-sale technologyClienteling toolsMerchandisingCommunication skillsTeam collaboration

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Must be able to read and understand employment policies and safety rules/procedures in English

Able to engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations that enhance their experience

Drive sales and loyalty by using clientele tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services

Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and the effective use of point-of-sale and mobile selling technology

Be comfortable communicating and collaborating with customers and colleagues

Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Meeting and surpassing daily sales goals by delivering exceptional service

Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

At least 1 year of customer service or selling experience required

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions