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Macy's · 2 hours ago

Retail Brand Ambassador - Michael Kors, Christiana - Full Time

Newark, DE

Full-time

Onsite

Entry Level

1+ years exp

Macy's is a storied retail company with a rich history of serving customers. They are seeking a Retail Brand Ambassador to enhance customer experiences, drive sales, and serve as a liaison between vendors and store leadership. The role involves building relationships with customers and executing merchandising initiatives to exceed sales goals.

Consumer GoodsFashionRetail

Responsibilities

Provide an exceptional customer experience by ensuring the customer is always the priority

Greet customers, make product recommendations, and upsell

Serve as a liaison between designated vendors and the personal stylists and the store leadership team

Ensure sales floor is neat, clean, and properly signed for sales and markdowns

Create and implement best practices to drive sales, turn, and gross margin above company average

Build brand-specific clientele to support local marketing

Execute vendor and non-vendor events to increase sales

Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met

Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

Retail experienceCustomer servicePoint of sale systemsSales techniquesCommunication skillsTeamworkTime managementCreativityPositive attitude

Required

Minimum 1 year previous selling or retail experience required

Demonstrate ability to build relationships and convert customers into clients

Energetic and positive attitude

Possess vision and creativity

Self-starter, able to work independently and as part of a team; must have excellent time management skills

Ability to effectively communicate and present information to customers, peers, and all levels of management

Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments

Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

This position requires lifting, constant moving, standing, and reaching with arms and hands

Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders

Reaching, including above eye level, crouching, kneeling, stooping and color vision

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions