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City of Palo Alto · 4 hours ago

Utilities Field Service Representative

Palo Alto, CA

Full-time

Onsite

Entry Level

1+ years exp

The City of Palo Alto is seeking a reliable, motivated, and customer-focused professional to join their Utilities team as a Field Service Representative. The role involves responding to customer requests for emergency and non-emergency services involving water, gas, or electric utilities, and providing essential utility services while ensuring public safety.

Association

Responsibilities

Utilizes gas detection equipment and leak investigation techniques to investigate and isolate natural gas leaks within residential or commercial buildings. Takes corrective action to mitigate hazards resulting from gas leaks, or improper gas appliance operation

Utilizes gas detection equipment and leak investigation techniques to investigate and if necessary isolate leaks from the CPAU gas distribution system

Repair leaks at gas meters

Responds with PAFD for emergency utility support, as needed under the direction of the PAFD Incident Commander

Turns on and off electric, water, and gas service in accordance with issued work orders, and makes adjustments as necessary to insure safe and efficient operation of customer owned gas appliances

Investigates complaints and provides emergency service regarding operational problems with utility service and/or equipment and refers problems to the appropriate City division

Analyzes customer appliance problems and makes necessary adjustments within the area of established responsibility and/or recommends outside service assistance

Lights pilots for customer owned gas appliances and confirms the safe operation of the appliance

Performs field investigation of high bill complaints and provides routine field services for the Utilities Customer Service Center

Responsible for the completion and input of daily field service orders, data entry, i.e. gas leak investigation reports and creation of referrals to other departments

Ability to build diaphragm style gas meter sets up to 1000cfh

Qualification

PG&E GSR CertificationEmergency Response experienceCustomer service experienceGas leak investigationWork in all weatherDrive safelyWork extended hours

Required

High school graduation, GED or equivalent

One (1) year experience in customer service work, or two (2) years as a meter installer, with a gas utility, or one year experience servicing gas and electric appliances and heating equipment

Ability to work in all types of weather

Ability to drive safely in all weather and road conditions

Ability to work extended hours, nights, weekends, and holidays

Reside within 60 minutes of the City of Palo Alto

Emergency Response experience

Face to face customer service experience

Persons hired for this position will be required to attend and successfully complete, within twelve months of employment, a gas service training course administered by PG&E

FSR's must pass and maintain qualifying status of D.O.T mandated O.Q certifications, related to essential job functions