Credit One Bank · 3 weeks ago
Customer Experience Specialist III - Customer Experience Office
Las Vegas, NV
Full-time
Onsite
Entry, Mid Level
2+ years expCredit One Bank is a data-driven financial services company looking for a Presidential Specialist to resolve customer inquiries from various legal and government agencies. The role involves managing the resolution process, conducting research, and providing insightful recommendations to improve customer experience and operational efficiency.
AnalyticsCredit CardsFinancial ServicesPayments
Responsibilities
Research and resolve cardmember inquiries
Remediate issues identified according to internal procedures
Provide an appropriate, thorough, and accurate response to card members
Throughout the research process, identify potential gaps in processes or execution that may impact business success, quality, or customer experience. Provide your leadership team with well-thought-out recommendations on how to mitigate future issues
When necessary, partner with experts in other business areas to gather insights and find the best solutions that meet compliance, cardmember, and business needs
Meet team productivity expectations and internal quality standards
Accurately enter detailed information on evaluations, logs, and tools used for reporting and analysis
Provide clear evaluation comments to support agent coaching and development
Demonstrate regular and predictable attendance in adherence to company guidelines
Support requests for internal and external audits and control testing
Understand and comply with internal and external policies, laws, and regulations
Consistently demonstrate the company's core values of excellence, ownership, collaboration, and integrity
Perform other duties as assigned
Qualification
Required
2+ years of relevant experience in credit card operations and/or complaint management
In-depth knowledge of one or more operations disciplines such as customer service, collections, or fraud
Strong communication and problem-solving skills
Proficiency in Word, Excel, and PowerPoint
Preferred
Bachelor's degree or equivalent experience in business or related field
Company
Credit One Bank
Credit One Bank is a financial services company that offers credit cards, credit score tracking, and fraud protection services.
1001-5000 employees
H1B Sponsorship
Credit One Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (97)
2024 (79)
2023 (65)
2022 (80)
2021 (32)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Jim Holborow
Assistant Vice President, Marketing Communications
Recent News
Morningstar.com
2025-12-29
2025-11-04
Company data provided by crunchbase