Field Service Engineer 2 (I6) jobs in United States
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Dell Technologies · 3 hours ago

Field Service Engineer 2 (I6)

positionNashville, TN
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$65K/yr - $84K/yr
date5+ years exp

Dell Technologies is a company that prides itself on providing high-quality service to its customers. As a Field Service Engineer 2, you will be responsible for delivering on-site support, resolving customer issues, and ensuring a great customer experience through technical expertise and collaboration with peers.

Data ManagementInformation and Communications Technology (ICT)Information ServicesInformation Technology
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Culture & Values
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H1B Sponsor Likelynote

Responsibilities

Triage issues with direction from Dell support
Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)
Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
Reseating parts, swap or replace parts, upgrading firmware as needed
Sever testing and validation (running diagnostics, capturing & uploading logs)

Qualification

Field Services experienceTechnical troubleshootingNetworking experienceDell EMC certificationCompTIA certificationsCustomer facing skillsCommunication skills

Required

5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
Experience delivering technical Field Services supporting hardware and software at client sites
Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks

Preferred

Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge))
Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent

Benefits

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Company

Dell Technologies

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Dell Technologies provides essential infrastructure for organizations to build their digital future.
dateFounded in 2016
location
Round Rock, Texas, USA
people-size10001+ employees
web-link
https://www.delltechnologies.com

H1B Sponsorship

Dell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (186)
2024 (247)
2023 (210)
2022 (311)
2021 (323)
2020 (294)

Funding

Current Stage
Public Company
Total Funding
$4.5B
2025-09-27Post Ipo Debt· $4.5B
2018-12-28IPO

Leadership Team

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Todd Edmunds
Global CTO Smart Manufacturing, Edge Compute and Digital Twin
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Jillian Mansolf
Senior Vice President & General Manager US Corporate & Public Sector Sales
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Recent News

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Company data provided by crunchbase