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Heritage Family Credit Union · 5 hours ago

Manager, Project & Process Improvement

Rutland, VT

Full-time

Hybrid

Mid Level

$56K/yr - $70K/yr

3+ years exp

Heritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of our members. The Project and Process Improvement Manager is responsible for managing organizational initiatives that have significant financial impact, leading projects from definition through implementation while mentoring project owners and facilitating workshops.

CreditFinanceFinancial Services

Responsibilities

Lead and manage enterprise projects and process improvement initiatives from definition through implementation, ensuring on-time, on-budget delivery

Mentor project and process owners, facilitate workshops and training, and administer project management tools and best practices

Evaluate initiative performance, manage improvement portfolios, and provide clear updates and recommendations to leadership and committees

Mentors Project Owners and leads project planning and execution in collaboration with the VP of Organizational Excellence to ensure successful acceptance of deliverables

Administer and optimize project management tools, overseeing the project management platform and delivering comprehensive user training and support

Facilitate project management workshops and courses, providing coaching to project owners on best practices

Evaluate project performance, recognize team achievements, strategize for future enhancements, and present status updates to the Project Steering Committee

Co-Chairs the Process Improvement Committee which includes evaluating, categorizing, and prioritizing Employee Ideas, and monitoring the process improvement portfolio

Mentors Process Owners in the planning and execution of process improvement initiatives including conducting root cause analysis

Providing training and holding workshops on Process Improvement frameworks including Lean Six Sigma

Monitors departmental initiatives to ensure proper change management

Always exhibit a courteous and professional attitude toward staff and members by showing enthusiasm and dedication

Attend training sessions and complete required training in a timely manner

Attend and participate in other group or company meetings as required

Be available and willing to perform other tasks assigned by direct supervisor

Qualification

Process ImprovementLean Six SigmaProject ManagementChange ManagementBusiness System AnalysisCommunication SkillsOrganizational SkillsTeam Collaboration

Required

Proven project management professional with experience leading cross-functional initiatives in a credit union or financial services environment

Strong background in process improvement, change management, and continuous improvement methodologies

Exceptional communicator and collaborator who can coach, influence, and engage stakeholders at all levels

Associate's degree in business or related field required

Minimum three years of a successful proven record in project management in credit union operations required

Excellent and progressive computer/technical knowledge and a high level of experience with business system analysis

Demonstrates excellent organizational, communication, and business writing skills with a professional approach

Handle all information/documents in a confidential and secure manner

Conscientious, comfortable with detail, and the ability to be multi-tasked to coordinate and prioritize the workday efficiently

Ability to understand and monitor compliance functions within a credit union and the ability to stay current in the changing environment of compliance

Ability to work cooperatively with others to identify, recommend and implement opportunities for increased efficiency

Preferred

Lean Six Sigma experience preferred

Professional Project Management (PMP) certification preferred

Expertise in Process Improvement with Six Sigma Certification a plus

Working knowledge of federal and state regulations for credit unions

Benefits

Paid time off in addition to paid federal holidays

Medical, dental, and vision benefits to employees who regularly work 24+ hours a week

401k match

Ongoing training opportunities

8 hours of volunteer time with an organization important to you

Reimbursement each month for Gym membership (up to $25), hobby reimbursement (up to $25) and fresh local foods (up to $25 on a seasonal basis)

Company

Heritage Family Credit Union

Established in 1956, Heritage Family Credit Union (HFCU) is a member-owned, member-first, not-for-profit cooperative offering a full-range of financial services with locations serving Vermont, New Hampshire, New York, and Massachusetts.

Founded in 1956

Rutland, Vermont, USA

51-200 employees