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Beacon Communities LLC · 3 weeks ago

Resident Service Coordinator

Georgetowne Homes, 400A Georgetowne Drive, Hyde Park, Massachusetts, United States of America

Full-time

Onsite

Mid Level

$58K/yr - $67K/yr

3+ years exp

Beacon Communities LLC is a privately-owned real estate firm that develops and manages multifamily housing. The Resident Service Coordinator is responsible for developing and coordinating support services for residents, ensuring their success through collaboration with property management and local partners, and assisting residents in achieving their goals and maintaining housing stability.

Real Estate

Comp. & Benefits

Responsibilities

Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services, resources and entitlement programs, as appropriate

Build relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities

Create partnerships with local organizations to successfully implement community engagement initiatives including implementation of required contracts

Assist residents at multifamily properties (individuals and families) and senior properties (elders, and non-elderly residents with disabilities). This includes support to maintain living independently through collaboration and coordination of programs with wellness nurse/health care agency to address common health concerns such as, fall prevention, nutrition, grief and loss, medication management, dealing with incontinence, healthy weight loss, brain health/improving cognitive functions and general social-emotional wellbeing

Lead coordination of resident support and resources on housing stabilization issues such as late rent payments, housekeeping, and other lease violations

Collaborate with property management team to develop program budgets that reflect needs of the resident population and that comply with program finance obligations

Create consistent outreach and communication with residents including completing new resident assessments, newsletters, flyers, monthly calendars, telephone calls and door knocking

Use Beacon’s data collection and analysis systems to document services provided to residents and outcomes achieved

Track and monitor the property’s Community Engagement budget

Processes Reasonable Accommodation requests for residents with disabilities

Collaborate with the property management team and attend weekly meetings as required

Qualification

Social workCommunity engagementData analysisRelationship buildingProficiency with MS OfficeHousing policiesBilingualCommunicationProblem-solving skillsOrganizational skills

Required

Experience working with older adults, and issues relating to isolation, health and wellness and other social determinants of health

Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building

Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services

Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners

Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies

Proficiency with technology and an interest in learning how to integrate new technology-based tools and resources into programming

Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners

Excellent communication, organization, problem-solving and writing skills

Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs

Ability to work some weekends and evenings is required

Bachelor's degree with a focus in social work, human services, public health, or community development and/or 3-5 years' equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families / seniors and people with disabilities

Preferred

Knowledge of Yardi, Property Management databases, FamilyMetrics is a plus

Knowledge of federal, state and local policies affecting housing is a plus

Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus

Benefits

Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.

Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.

Retirement planning. We offer a 401k program with a company match.

100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.

Access to an Employee Assistance Program (EAP), Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!