Binson's Home Health Care · 1 week ago
Customer Service Representative - Enteral
Center Line, MI, US
Full-time
Onsite
Mid Level
3+ years expBinson's Home Health Care is a fast-growing, family-owned health care company seeking a Customer Service Representative - Enteral. This role involves being the frontline connection between patients, healthcare providers, and the team, ensuring exceptional customer service through managing patient information, processing orders, and coordinating communication across departments.
E-CommerceHealth CareMedicalMedical DevicePharmaceutical
Responsibilities
Take incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable support
Accurately enter new patient information, including diagnoses, physician details, insurance, and product needs
Process physician orders, verify insurance, and ensure orders are complete and ready to go
Keep patients and providers in the loop with timely updates and follow-up calls to ensure satisfaction
Manage a multi-line switchboard, routing calls efficiently to keep operations running smoothly
Resolve concerns, answer questions, and make sure patients feel cared for every step of the way
Work with internal teams to keep communication flowing and patient care seamless
Qualification
Required
High School Diploma or equivalent
At least 3 years of experience in a call center or customer service role—bonus if it's in health care!
Enteral experience required
Strong verbal & written communication skills
Proficient in using computers and managing data
Experience with multi-line phone systems
Highly organized and detail-oriented
Calm under pressure and compassionate with every caller
Benefits
Competitive pay 💰
Full benefits: Medical, Dental, Vision & Life Insurance 🏥
Paid time off + floating holiday 🌴
401(k) Retirement Savings Plan 💸
Training and growth opportunities 🚀
Company
Binson's Home Health Care
If you are looking for an opportunity to bring and put into action your exceptional skills with an industry-leading organization, we have been waiting for you to join us at Binson’s Medical Equipment & Supplies! We are a dynamic, growing, family-owned company with over 14 locations in Michigan and Florida.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nick Binson
Chief Executive Officer
Travis Prescott
BOCPO
Company data provided by crunchbase