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Fred Meyer · 7 hours ago

GROCERY/COURTESY CLERK

Spanaway, WA

Part-time

Onsite

New Grad, Entry Level

$16/hr - $26/hr

Fred Meyer is a part of the Kroger family of companies, proudly serving customers in over 120 stores throughout the Pacific Northwest. The Grocery/Courtesy Clerk role focuses on creating an outstanding customer experience through exceptional service, maintaining a safe and clean environment, and encouraging a welcoming atmosphere for customers.

Consumer ElectronicsConsumer GoodsElectronicsFashionFitnessGroceryLifestyleRetailShopping

Responsibilities

Create an outstanding customer experience through exceptional service

Establish and maintain a safe and clean environment that encourages our customers to return

Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others

Promote trust and respect among associates

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store

Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

Assist with customer requests; retrieving, lifting and locating product

Greet customers, help customers load merchandise on the conveyor belt, bag merchandise and thank customers

Assist in removing customer's merchandise from bottom of bascart for checkout

Properly and politely follow all customer requests on bagging preferences

Follow best practices for bagging items in various types of bags, such as reusable/plastic/paper, while ensuring that contents or items are not damaged

Offer assistance to customers with loading bags into their car

Control shrink by following all company shrink initiatives including but not limited to: bottom of basket inspections, cart transfers, proper placement of all go-backs

Retrieve carts from the parking area using a cart strap, pushing no more than 6 carts at once, and return them to designated areas

Understand the store's layout and have the ability to locate products and conduct price checks for cashiers

Observe scheduled shift operating hours

Display a positive, friendly attitude

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

Execute, maintain and log a legitimate safety sweeps program by inspecting entire sales floor every half hour

Notify management of customer or employee accidents

Maintain cleanliness standards on, but not limited to: lobbies, vending machines, restrooms, total sales floor, spills, check stands, carts, hand baskets, and front of building/parking lot

Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud

Collaborate with Front-end associates to encourage teamwork

Adhere to all local, state and federal laws, and company guidelines

Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed

Qualification

Customer serviceBasic math skillsEffective communicationStress managementTeam collaboration

Required

Must be able to meet the minimum physical demands of the position

Must be 16 or older

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math: counting, addition, and subtraction