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RYNO Strategic Solutions, LLC · 2 weeks ago

Web Services Manager

United States

Full-time

Remote

Mid, Senior Level

RYNO Strategic Solutions is an innovative digital marketing company dedicated to helping Home Service companies find their customers online. The Web Services Manager leads the Web Maintenance team, ensuring timely delivery of web updates and support tasks while maintaining high operational standards and effective communication.

AdvertisingInformation TechnologyMarketingSEOWeb DesignWeb Development

Growth Opportunities

Responsibilities

Lead a team of Frontend developers, ensuring they have clear priorities, structured weekly cadences, and documented expectations

Conduct weekly 1:1s with direct reports; provide constructive feedback, career development guidance, and coaching

Maintain steady leadership presence, demonstrating composure, professionalism, and emotional maturity in all interactions

Set and reinforce process standards, coding best practices, QA expectations, documentation requirements, and task ownership behaviors

Produce weekly team summaries for leadership, highlighting trends, SLAs, risks, wins, and resource needs

Monitor team health with individual audits and KPIs Responsible for training any team new hires and keeping the team up to date on any training requirements

Represent the Maintenance team in Leadership meetings and activities with professionalism, clarity, and solution-orientation

Own daily/weekly prioritization across the Maintenance queue, ensuring tasks are properly assigned, scoped, and tracked

Maintain strong alignment with other internal teams to ensure efficient handoffs and clear cross-team workflows

Ensure the team follows established SLAs, escalation processes, and SOPs - acting as the primary operational owner of Maintenance SLAs

Develop and maintain internal documentation, process maps, checklists, and workflow diagrams. Identify bottlenecks and propose process improvements to enhance efficiency and quality

Serve as the Maintenance SLA owner - ensuring clarity, compliance, accuracy of assignment, and consistent interpretation across the team

Monitor task turnaround time, backlog health, aging reports, and client-impact risks; escalate early when SLAs are at risk

Oversee quality control for maintenance tasks, ensuring edits pass QA expectations before deployment

Support the team in root-cause analysis for recurring issues and help implement preventative measures

Ensure external resources receive clear direction and necessary access

Provide oversight of vendor performance, ensuring tasks meet quality, communication, and SLA expectations

Resource planning and workload distribution across internal and external staff

Availability to support and accommodate our clients’ business hours as needed (All US timezones)

Serve as primary point of contact for daily coordination with external vendor teams

Acts as a trusted web-services authority for internal teams, offering guidance on the right path forward for client website needs and representing the web services team on client calls when requested to communicate site setups, constraints, risks, and solution options

Collaborate with other leaders as needed for training or process-related discussions

Maintain a working understanding of: Website related WordPress (themes, plugins, admin, page builders)

Front-end structures (HTML/CSS/JS, templates, responsive layouts, multisites)

Understand core patterns of RYNO’s web products

Knowledge of server architecture and performance management (we use WPEngine)

Understand typical error patterns in WordPress (PHP versions, plugin conflicts, host-level blockers)

Leverage Salesforce for client communication, account management, and ticket management

Leverage Wrike for project management

Qualification

WordPressHTML/CSS/JSProject ManagementSalesforceWPEngineOperational ManagementTeam LeadershipCommunication SkillsProblem Solving

Required