Capgemini · 2 hours ago
Senior ServiceNow Business Analyst SIAM Management Consultant
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
$115K/yr - $130K/yrCapgemini is a global business and technology transformation partner, and they are seeking a Senior ServiceNow Business Analyst SIAM Management Consultant. This role is responsible for designing, implementing, and optimizing Service Integration and Management frameworks using the ServiceNow platform to meet business and technical requirements.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Support the definition and implementation of SIAM frameworks within ServiceNow, including service definitions, SLAs, and critical metrics
Collaborate with engagement teams to translate business needs into technical requirements and ServiceNow workflows
Develop and maintain Service Management Manuals (SMMs) and supporting documentation for SIAM delivery
Configure and integrate ServiceNow modules relevant to SIAM, such as Incident, Problem, Change, Service Catalog, Supplier Management, and Service Level Management
Provide guidance on industry best practices and ensure alignment with ITIL and SIAM principles
Design and implement dashboards and performance analytics to monitor service delivery and supplier performance
Support onboarding and configuration of Managed Service Providers (MSPs) and ensure seamless integration with middleware platforms
Participate in governance forums and contribute to continuous improvement initiatives across service towers
Qualification
Required
Proven experience in SIAM and ServiceNow solution design and implementation
Strong understanding of ServiceNow platform, architecture and modules relevant to SIAM
Expertise in business and technical writing for client-facing documentation
Familiarity with infrastructure, networks, databases, and web technologies
Excellent communication and stakeholder engagement skills
Ability to work independently and proactively address integration challenges
Ability to work with clients and stakeholders of all levels
Ability to conduct SIAM/ServiceNow maturity and healthcheck assessments
Ability to create engagement documentation and collateral
Preferred
Knowledge and expertise of the methods defined within the Service Integration and Management Book of Knowledge (SIAMBoK)
ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications
Experience with multi-vendor environments and service integrator models
Knowledge of governance frameworks and performance metrics
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
Founded in 1967
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2228)
2024 (3016)
2023 (3425)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas Strategic Business Unit
Recent News
2025-12-30
2025-12-29
2025-12-29
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