Capgemini · 7 hours ago
Senior ServiceNow BA CMDB CSDM SME
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
$113K/yr - $132K/yr
2+ years expCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. The Senior ServiceNow BA SME role focuses on developing and implementing CMDB and CSDM solutions while engaging with clients to translate business logic into technical specifications.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Ability to take complex technical specifications and articulate to a customer in business logic
Familiar with SOW/Contracts and understands milestones and scope
Ability to take business logic from customer and translate to technical terms and stories for development
Comfortable leading workshops to demo ServiceNow features, walk through process, and collect requirements
Comfortable leading training client learning personas
Comfortable conducting guided UAT sessions and customer UAT stakeholders
Understands project risks, issues, actions, and decisions and communicates via appropriate channels
Pre-prep workshops and lead workshops with demos, decks
Document client meeting notes for wide audience
Create workshop materials, end user guides, playbooks, user stories
Proficient with agile lifecycle
Resourceful: not letting blockers get in the way; ability to use ServiceNow Docs, NowCreate
Proactive; meets deadlines; works independently
Interacts with customers in a professional manner
Meets quality standards with attention to detail for client benefit
See scope creep and handle via appropriate channels
Ability to Produce
Base Requirements
Technical Requirements
Requirement Analysis
Process Documentation
ServiceNow Stories
ServiceNow Demos
Qualification
Required
2+ Years experience working with ServiceNow CMDB/CSDM Solutions
Ability to take complex technical specifications and articulate to a customer in business logic
Familiar with SOW/Contracts and understands milestones and scope
Ability to take business logic from customer and translate to technical terms and stories for development
Comfortable leading workshops to demo ServiceNow features, walk through process, and collect requirements
Comfortable leading training client learning personas
Comfortable conducting guided UAT sessions and customer UAT stakeholders
Understands project risks, issues, actions, and decisions and communicates via appropriate channels
Pre-prep workshops and lead workshops with demos, decks
Document client meeting notes for wide audience
Create workshop materials, end user guides, playbooks, user stories
Proficient with agile lifecycle
Resourceful: not letting blockers get in the way; ability to use ServiceNow Docs, NowCreate
Proactive; meets deadlines; works independently
Interacts with customers in a professional manner
Meets quality standards with attention to detail for client benefit
See scope creep and handle via appropriate channels
Base Requirements
Technical Requirements
Requirement Analysis
Process Documentation
ServiceNow Stories
ServiceNow Demos
MS Office (Word, Excel)
ITIL 4
ServiceNow CSA Certification
(2) CIS Certifications
ServiceNow CMDB/CSDM
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2228)
2024 (3016)
2023 (3425)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas Strategic Business Unit
Recent News
2025-12-30
2025-12-29
2025-12-29
Company data provided by crunchbase