Eurofins Consumer Product Testing ยท 3 hours ago
Client Service Specialist
Norwood, OH
Full-time
Onsite
New Grad, Entry Level
$20/hr - $30/hrEurofins Scientific is an international life sciences company providing analytical testing services across multiple industries. The Client Service Specialist will assist in planning, building, and implementing client test plans while directly addressing client inquiries and ensuring timely resolution of issues.
International Trade & Development
Responsibilities
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
Facilitate quote generation, coordinate testing activities and manage client projects timeline
Mitigate issues that may arise during project life cycle
Coordinate with shipping and receiving team to manage logistics and incoming samples
Assist in entering new test requests and data entry into the system
Review and update test requests with ambiguous client information
Use problem solving skills to create and offer solutions to customer issues of varied complexity
Improve and enforce processes to manage internal and external outsourcing
Support Client invoicing and tracking of outsourcing costs
Provide support in varieties of areas including but not limited to: supporting sales team and lab needs
Manage Reports from internal and external outsourcing
Assist Operations manager in handling daily operational needs
Reads, analyzes, and interprets common scientific or technical information, and protocol test plans
Perform accurate and complete work, within deadlines, with or without direct supervision
Qualification
Required
Bachelor degree
Self-starter, independent, energetic, street smart, and take initiatives, Detail oriented, good follow-up, self-starter, motivated and highly organized with excellent record-keeping skills
Has business acumen
Strong common sense and problem solving ability
Must be able to handle multiple tasks and work in a fast-paced environment
Strong phone skills
Strong interpersonal skills: can maintains composure, advance his/her agenda and strengthen relationships in complex situations with clients, technical and sales personnel
Excellent excel knowledge, and Tech Savvy
Preferred
Experience in scientific consumer product industry
Experience in start-up businesses
Strong knowledge of Microsoft access or Visual Basic
Benefits
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Company
Eurofins Consumer Product Testing
The Consumer Product Testing (CPT) Division, focused on non-food consumer products, is known for its flexible approach and capability to deliver customized solutions in the fields of quality assurance and control.
Founded in 1987
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase