Neuron7.ai · 6 hours ago
Principal Solution Consultant (Pre-Sales) | USA
San Jose, CA
Full-time
Hybrid
Senior Level, Lead/Staff
5+ years expNeuron7.ai is a fast-growing SaaS company providing category-defining AI solutions for Complex Service. The Principal Solution Consultant will act as the primary technical partner to the Account Executive during the sales cycle, uncovering customer service challenges and demonstrating how Neuron7's solutions can address them.
Artificial Intelligence (AI)Machine LearningSoftware
No H1B
Hiring Manager
Rajesh Kumar Singh
Responsibilities
Lead deep-dive discovery sessions to understand the prospect's current Contact Center and Field Service workflows, data availability, and pain points
Configure and deliver compelling product demonstrations that address specific customer use cases, moving beyond generic product capability reviews to show actual business impact
Define success criteria and manage the scope of Pre-Sales POCs. You will work side-by-side with customer Subject Matter Experts (SMEs) to validate AI predictions and collect iterative feedback, ensuring full alignment on the value delivered prior to the final executive readout
Partner with the sales team to build ROI models, helping prospects quantify the value of improving metrics like First Time Fix Rate, Truck Rolls, and Average Handling Time
Own the technical win. Lead responses to RFPs, RFIs, and InfoSec questionnaires, ensuring the customer is comfortable with our architecture and security
Act as the feedback loop between the market and the Neuron7 Product team, advocating for new product capabilities that will help close future business
Qualification
Required
5+ years of experience in Solution Consulting / Sales Engineering for SaaS product companies
Must have enterprise selling experience and know how to navigate complex, multi-stakeholder sales cycles
Deep functional knowledge of Contact Center and Field Service use cases
Understanding of the nuances of triage, dispatch, parts management, and the 'break-fix' lifecycle
Functional knowledge of the ServiceNow, Salesforce (Service Cloud/FSM), Microsoft Dynamics, or Oracle CX ecosystems
Ability to read and understand data structures
Comfortable discussing APIs, data ingestion, and cloud security with IT stakeholders
Exceptional presentation skills
Preferred
Experience working with customers in Manufacturing, Medical Devices, or High Tech (Telco, Media, Technology)
Understanding the specific pressures of these verticals (e.g., FDA regulations in Med Device or SLA penalties in Telco)
Company
Neuron7.ai
Neuron7.ai is a service Intelligence platform that enables companies to deliver crucial service outcomes.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$58.2MKey Investors
Smith Point Capital
2024-10-15Series B· $44M
2024-03-11Series Unknown
2022-06-21Series A· $10M
Leadership Team
Niken Patel
Founder & CEO
Recent News
Destination CRM
2025-11-08
2025-11-07
2025-09-19
Company data provided by crunchbase