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Macy's · 4 hours ago

Retail Beauty Client Development Manager - CHANEL Beaute, Ala Moana Center - Full Time

1450 Moana Boulevard - Suite 1300, Honolulu, HI, 96814, US

Full-time

Onsite

Mid Level

Macy's is a storied retailer that has been part of America's fabric for over 160 years. They are seeking a Retail Beauty Client Development Manager to oversee a luxury cosmetics brand, lead a team of Beauty Advisors, and create exceptional customer experiences through strong client relationships and product knowledge.

Consumer GoodsFashionRetail

Responsibilities

Leverage expertise in product knowledge, customer service, and artistry to guide and inspire the team—creating a culture of hospitality where every interaction feels personal, polished, and memorable

Demonstrate an entrepreneurial mindset by building strong, trust-based client relationships while driving sustainable business growth and energizing the brand

Provide ongoing coaching on clienteling tools to help the team execute personalized follow-ups and experiences, using data and insights to support client retention

Lead by example in delivering exceptional service and creating authentic, lasting connections with beauty and fragrance customers

Use selling techniques that prioritize client needs and deliver genuine, elevated experiences while achieving personal sales goals

Monitor and analyze business performance across daily, weekly, monthly, seasonal, and annual sales metrics

Plan and execute business-driving events to meet department goals

Oversee the presentation, organization, storage, and replenishment of stock to ensure a premium shopping experience

Build strong partnerships with brand representatives and vendors to enhance the customer experience and drive shared success

Manage vendor events and promotions, including scheduling and execution, ensuring all elements contribute to a customer-focused experience

Ensure full compliance with hygiene and cleanliness standards

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

In addition to the essential duties mentioned above, other duties may be assigned

Qualification

Subject Matter ExpertiseAnalytical SkillsLeadershipCommunicationCreativity & Strategic ThinkingDetail OrientationEntrepreneurial SpiritCoaching & DevelopmentBusiness & Service OrientationInterpersonal SkillsCollaborationProblem SolvingAdaptability

Required

Proven ability to lead teams with clarity and purpose, offering guidance, support, and coaching to drive high performance and engagement

Deep knowledge of assigned vendor line(s) and current beauty trends, serving as a trusted resource for both customers and team members

Strong ability to interpret metrics and detailed reports to develop actionable plans that achieve sales and business objectives

Clear and effective written and verbal communication skills to ensure open, ongoing dialogue within the team and across cross-functional partners

Strong interpersonal skills with the ability to collaborate effectively across all levels and departments

Ability to think both creatively and strategically to solve business challenges and identify growth opportunities

High level of attention to detail in reviewing reports, managing tasks, and ensuring alignment with business goals

Actively partners with the Prestige team and broader Beauty team to drive sales and elevate the overall customer experience

Demonstrates a proactive, ownership-driven mindset with a passion for driving results in a performance-based environment

Effectively role models service excellence, providing timely coaching and feedback to Beauty Advisors on client behaviors and clienteling metrics

Balances a love for the beauty industry with a results-driven approach, aligning service excellence with business goals

Resolves customer issues constructively, using sound judgment while managing multiple priorities in a fast-paced environment

Flexible and composed under pressure, with the ability to make clear decisions in ambiguous or evolving situations

Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply

This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment

Able to work a flexible schedule including days, evenings, weekends, and holidays, based on department and company needs