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Bass Pro Shops · 4 hours ago

Customer Service Team Lead - Full Time

Avon, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

Bass Pro Shops is a retail company specializing in outdoor recreation products. They are seeking a Customer Service Team Lead who will provide daily direction to associates, support departmental goals, and ensure a positive shopping experience for customers.

E-CommerceHuntingRetail

Responsibilities

Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals

Provides daily direction to the associates within the department

Prepares to-do / Task lists

Executes all merchandising directives i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all plan-o-grams as set by the Corporate Office

Insures a pleasant and productive shopping experience for all customers

Assists the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment

Resolves customer and associate opportunities with GSM / DM and HR Manager

Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.)

Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff

Assists the GSM / DM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items

Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates

Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up

ALL OTHER DUTIES AS ASSIGNED

Qualification

Retail Sales ExperienceSupervisory ExperienceCustomer Service SkillsPC ProficiencyInterpersonal SkillsAnalytical SkillsPresentation SkillsProblem Solving

Required

High School Diploma or equivalent

2 to 4 years in Retail Sales

Ability to calculate figures and amounts such as discounts, commissions, and percentages

Ability to read and analyze certain reports

Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public

Ability to conduct meetings and presentations to groups

Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems

Demonstrated strong interpersonal skills

Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

Constantly stand and/or walk during shift

Occasionally ascend or descend ladders, stairs, ramps, etc

Constantly communicate with others to exchange information

Occasionally repeat motions that may include the wrists, hands and/or fingers

Occasionally operate machinery and/or power tools

Occasionally operate motor vehicles or heavy equipment

Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)

Occasionally work in tight and confined spaces

Occasionally work in noisy environments

Regular exercise of independent judgment within accepted practices

Makes recommendations that affect policies, procedures, and practices

Preferred

Supervisory experience is a plus

Benefits

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Company

Bass Pro Shops

Glassdoor3.5

Your Adventure Starts Here! Find gear for Fishing, Boating, Hunting, Camping, and much more at Bass Pro Shops. It is a sub-organization of Great American Outdoors Group.

Founded in 1972

Springfield, Missouri, USA

10001+ employees