Kastle Systems · 3 hours ago
Customer Care Representative
Falls Church, VA
Full-time
Onsite
Entry Level
1+ years expKastle Systems is the nation’s leading provider of Managed Security Services. The Customer Care Representative is responsible for managing customer requests related to monitored video systems, ensuring customer satisfaction, and providing excellent service to clients.
Information TechnologyProperty ManagementSecurity
Responsibilities
Field and coordinate incoming customer requests
Perform daily video system operational checks/camera checks
Investigate video system outages and forward findings to Engineers/OSV Service Coordinator
Investigate video events, export video, review operations logs, review phone call recordings
Work with Kastle’s Operation Center as needed for video event/alert investigations
Administer OSV automated reports
Billing questions/requests
Manage lift orders/ invoicing
Provide training to Kastle customers (internal and external) on various video management systems
Manage CRM cases pertaining to customer requests
Support OSV sales and PM teams as needed
Support OSV Service Coordinator as needed
Support OSV Senior Video Specialist as needed
Qualification
Required
High School Diploma or GED
1-5 years of experience working in a customer care role
Excellent verbal and writing ability
Excellent customer communications ability
Proficient with Windows OS and Windows based video applications
Excellent organizational skills and attention to detail
Ability to pass a pre-employment drug screening
Company
Kastle Systems
Kastle is a leading provider of property technology solutions, protecting commercial real estate, multi-family residential, global enterprises, educational institutions and critical government facilities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Haniel Lynn
Chief Executive Officer
Ralph Masino
CFO
Recent News
Washington Business Journal
2025-01-22
Company data provided by crunchbase