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Lincare · 4 hours ago

Customer Service Rep I - PHC

Tempe, AZ

Full-time

Onsite

New Grad, Entry Level

Lincare is a company that provides healthcare services, and they are seeking a Customer Service Representative I to communicate with customers. The role involves answering questions, resolving problems, and supporting compliance with physician direction.

Health CareHealth DiagnosticsMedical

Responsibilities

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system

Documents calls and intakes in computerized record keeping system (Productivity)

Verifies and updates demographic information such as address and telephone number in computerized records

Qualification

Customer communicationProblem resolutionRecord keepingDemographic verificationCompliance support

Required

Communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system

Documents calls and intakes in computerized record keeping system (Productivity)

Verifies and updates demographic information such as address and telephone number in computerized records